OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
151 ratings and 50 comments received in the last 90 days.
08 January 2022
I was recommended Park Lane by a friend and given the contact details for Chris. He was first class and very professional throughout
06 January 2022
Very satisfied with the delivery
04 January 2022
Communication was outstanding
03 January 2022
Kunal and the team were fantastic
03 January 2022
The seller was always supportively
03 January 2022
Jake was fantastic in getting me into the car I needed and was on hand throughout to help. He also went above and beyond in terms of delivery even coming in on his day off to hand over the vehicle as this was the only day I could pick it up.
10 December 2021
It got a little delayed but communication was always there.. amazing service
08 December 2021
Highly professional from beginning to end.
01 December 2021
End to end seemless and we'll informed
12 January 2022
Work was carried out quickly and efficiently in the timescale quoted and my car was washed before being returned to me.
10 January 2022
Efficient service
02 January 2022
I have always been dealt with by your consultant Chris Manloupas who is an amazing consultant,very professional and knows his job like the back of his hand his product knowledge is out of this world.Chris customer service is second to none.
02 January 2022
Job was managed very well from start to finish. Very professional.
28 December 2021
It was a crisis visit, to replace a stolen key. All the staff were delightful and calm, it was all dealt with efficiently.
26 December 2021
Able to receive back my car on the same day
21 December 2021
Excellent customer service. I was kept informed.
20 December 2021
Staff was extremely professional and helpful throughout the process.
18 December 2021
The service from park lane as always is impeccable, staff are always smiling,polite and the branch is clean.
17 December 2021
Absolutely fantastic help from Lee Philips who helped us get our cars to and from the service centre and kept us informed of progress. Also helped us choose the best service package to purchase. Couldn't have wanted more.
16 January 2022
Kunal was excellent during the sales process