OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
247 ratings and 103 comments received in the last 90 days.
20 September 2024
handheld every step of the way
18 September 2024
I found a male receptionist at Park Lane rude, he needs to learn how to speak with customers and not demand a customer to wait.
17 September 2024
Easily arranged and sorted out at the show room, made it very simple
13 September 2024
Third time buying from Park Lane. Always top quality service.
11 September 2024
I dealt with Raj for which nothing was a problem. He worked through the figures to settle on a new finanical agreement and arranged a test drive where I was able to experience our prospective purchase for an hour around london.
10 September 2024
Raj was really helpful throughout the experience. Handover bay is disappointing but absolutely not a responsibility or reflection in Raj.
05 September 2024
Joanne Sturton very helpful, informative, friendly, kept me up to date. Only thing that has reduced the overall satisfaction is the marks on the door frame rubber and plastic which were there on delivery and are looking worse even after a few days.
03 September 2024
Peter Brizan at BMW made my experience from start to finish simple and easy. He is excellent in his job and went out of his way to meet me late in the afternoon to discuss details and deliver the car to my home.
29 August 2024
Very helpful. Answered all questions and service was amazing.
24 September 2024
Great service
24 September 2024
Was automatically given a cheaper service package by the server so paid £100 less than quoted - fantastic service.
23 September 2024
Customer service is really good and informative
23 September 2024
The only reason I didn't give you 5 starts is because, my car seat settings were changed by the staff at BMW to drive the car and was not returned to my settings.
19 September 2024
Service was fine and not as expensive as I feared
18 September 2024
Amazing Service received from all Staff at Battersea So friendly and very professional..
16 September 2024
I guess I'm a bit unhappy that the hose had a fault/was installed incorrectly. it must be a common enough issue as the AA guy immediately asked whether I'd just had the car serviced. And the breakdown was an inconvenience. But BMW dealt with it well
16 September 2024
Mark Cresswell is excellent
15 September 2024
Smooth and friendly service very efficient and helpful.
12 September 2024
Bmw park lane done an excellent job with the service and maintenance of my vehicle
22 September 2024
It was easy and pleasant experience. The staff from Park Lane was very friendly and helpful throughout the whole process of getting a new leased car. Thank you Mon from Park Lane for explaining me everything!