About Your Local BMW Retailer

0370 700 5216

OUR CUSTOMER REVIEWS

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

217 ratings and 75 comments received in the last 90 days.

10 June 2022

Team were extremely helpful, knowledgeable and the collection handover experience was superb.

09 June 2022

kept informed through out the order process

08 June 2022

Arhwin did a great job by showing us around the functionality of the car. Very pleased and easy to understand. Thank you much appreciated.

07 June 2022

Hussein was fantastic. The car took a long time to come, but he kept us updated even if it wasn't what we wanted to hear. He did a great job under challenging circumstances.

06 June 2022

Very happy indeed.

06 June 2022

Easy of service and great communication

06 June 2022

Thoroughly professional sales person Kunal, and the hand over person was honest about what he knew and didn't know. Also whilst Kunal was away he handed over well to his Manager Jess who picked up where he left off and handed back to him perfectly.

06 June 2022

The process was very smooth, everything was sorted very quickly, Ian was very organised and we were completely satisfied with the process.

03 June 2022

Well presented

02 June 2022

It was a positive experience.

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02 June 2022

Sales person was super kind

27 May 2022

Annalisa Thatcher is fantastic!

25 May 2022

Long wait but worth it

18 May 2022

I received an excellent help and professional advice from Laila Elsidawi. She provided detailed information about the car and giving me a choice of extras including insurance options. She also dedicated time and kept me informed about the process.

16 May 2022

I was looked after very well and went through all the details of the car in a very easy and straightforward manor.

11 May 2022

Very friendly atmosphere with friendly staff. Clean and professional with good collection of vehicles on show to admire.

11 May 2022

The gentleman called Ian was extremely helpful when we ordered the car, he gave us his expert opinions on our choices and great overall advice. Ian kept us updated on expected delivery times by email and phone calls, this was really helpful.

07 May 2022

From ordering my car and taking delivery of it was easy and stress free with great customer seevice.

03 May 2022

very friendly staff.

01 May 2022

A bit of a wait but was kept well informed

28 April 2022

BMW were fortunate that Giuseppe Bonfiglio took my call to BMW Park Lane when I first started to explore the possibility of buying a new car. Giuseppe was at all times very professional, courteous and helpful and responded promptly to my calls/emails

25 April 2022

completely satisfied as they kept to there promise in terms of car delivery date

22 April 2022

IAN, the sales Rep, was great, friendly and explained everything about the service and the purchase of the car in great details.

21 April 2022

Sales persons are professional

20 April 2022

I was extremely happy with how certain things were explained when the car was presented.

20 April 2022

car is amazing

19 April 2022

Hussein was great, kept in contact with us throughout the sale and was helpful when we had questions

18 April 2022

Despite the extensive delay I experienced with receiving my car, Alex King ensured I was kept well informed of any updates and always went the extra mile.

18 April 2022

Throughout the purchasing experience, Hussein was excellent. Adam, who did my cat handover was very thorough and clear.

14 April 2022

We were very happy with the service that we received from Hussein at BMW Park Lane, from placing our initial order to the handover. We would highly recommend him.

12 April 2022

I was very satisfied, only thing I would dicuss was the delay in receiving the car due to microchip issues. However that did not disappoint the experience. Ian Podmore is amazing and an asset to BMW. He kept me informed in the delay and change

12 April 2022

Sales Agent Alex King was kind, courteous and very knowledgeable on the make and model chosen. Patient too in the time taken to make the right choice of car and thorough with the completion of all the "Paper work". Smooth handover. Well done Alex.

11 April 2022

Alex King my sales rep was friendly, informative, and kept me up to speed. The production delay was not his responsibility and his customer service was excellent.

11 April 2022

The purchase went smoothly and so did the delivery.

09 April 2022

Smooth and fast work rate!

07 April 2022

Outstanding, exceptional, professional, courteous, knowledgeable service received from the second I made my query over the phone, visiting Park Lane to build my car and receiving my car. Alex communicated clearly and promptly at all time. Thank you!

06 April 2022

From the beginning of my enquiry, 6 months ago, to when I collected my new car 3 weeks ago, I was totally satisfied with my experience at BMW Parklane. Alex King, Javaar (spelling?) and Jess were exemplary.

05 April 2022

Again it is not the experience you would like to offer as I could never go to Park Lane due to Covid and I am seriously clinically vulnerable. Ian Podmore did everything he could virtually to give me the best experience available.

01 April 2022

I only visited once but did not have to wait long and my order was processed very efficiently. Delivery was also well handled, even though the handover specialist I was expecting to meet was not there.

02 June 2022

No issues

02 June 2022

I've been to this garage a couple of times over the years I've never been disappointed.

30 May 2022

They done a wonderful job

30 May 2022

My service was managed well and everyone showed they care.

27 May 2022

Excellent and professional service by Chris M as always

26 May 2022

Fantastic service from Joshua Josiah-Rand and BMW Battersea.

23 May 2022

Outstanding customer service from Grant Davis

16 May 2022

Abigail Strawson - as usual - gave me a great service. Thanks

15 May 2022

Good experience and friendly staff

15 May 2022

Excellent Staff and team - Grant was and remains 10/10 on every interaction

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13 May 2022

Efficient service

10 May 2022

I wish you could have cleaned the inside of the car too! ( really miss that ) The outside was spotless.

08 May 2022

Very friendly and professional staff, I felt at ease after my service as I know my car was thoroughly looked at.

08 May 2022

Over the phone and in person to the shop, the staff are friendly and helpful.

07 May 2022

Staff Attention exceptional

05 May 2022

At ever step I was kept informed

02 May 2022

fast identification and resolution of issues

29 April 2022

Yes I was very satisfied they even clean my car for me

29 April 2022

Repair done quickly and followed up quickly

26 April 2022

Again, service was excellent.

23 April 2022

All aspects of booking, service and collection were excellent

23 April 2022

Abby is helpful and efficient.

21 April 2022

Whilst the car was being repaired, the BMW service centre understood our needs for a replacement vehicle and were able to provide one for the duration the car was in for repairs.

18 April 2022

As above, exceptional service in a limited time. I could not have hoped for a better service.

18 April 2022

Did what was needed and advised

15 April 2022

The car was dealt with expertly. Cleaned inside too. The call back service left my dad feeling very reassured. It was all he spoke about when he got home. He won't hesitate to use you again for his service.

12 April 2022

The technical knowledge and diligence shown in identfiying and fixing the fault was excellent. As the fault had originally been notified during the warranty period, the BMW centre were able to follow up with BMW to have the repair covered by warranty

11 April 2022

Service from Josh was excellent.

11 April 2022

great service - fast and speedy

11 April 2022

The car is running better than before the attention it received

10 April 2022

They gave me a very good deal.

08 April 2022

great service

04 April 2022

Grant Davis the service consultant was very helpful and friendly. Excellence customer service.

04 April 2022

Quick easy, team great

03 April 2022

Fantastic service experience.

29 March 2022

Sorted out all the issues with the car, including an unknown problem with the battery

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