OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
212 ratings and 118 comments received in the last 90 days.
08 June 2025
Very professional, kept me up to date with next steps, hardly any time wasted from start of process to delivery of car. Brian whom I dealt with was very professional, pleasant and friendly.
04 June 2025
Was kept informed at every stage. Delivered when stated very helpful
03 June 2025
All went very smooth, I am very pleased
02 June 2025
It was a seamless painfree process and Brian has been excellent throughout it all.
29 May 2025
Brian Kruja provided excellent support throughout buying to delivery process 5star for Brian
29 May 2025
Jack was very helpful from the purchase to the delivery of the car on my birthday. Great job very happy with him.
28 May 2025
I ordered the vehicle before one was in the country. The delivery had to be delayed as the new X3 had a Stop order on it. It was due to be delivered on the 1st May. I collected the car on the 23rd May. The salesman Kunal kept me informed on the "fix"
27 May 2025
Ryan Barnes was very courteous and diligent when it came to offering his time and was on top of all material that had to be done. Also he was very kind to go over all the features of the new car with me.
26 May 2025
Very positive experience during purchase and delivery. Great customer service from Kunal and whole Park Lane team.
09 June 2025
My job (MOT and dashcam fitting) were not carried out on the day due to staff shortages and I had to re-book in which was inconvenient.
06 June 2025
See above
06 June 2025
All good bar the valeting which was not very thorough inside the car.
03 June 2025
The truth is what matters
26 May 2025
Longstanding customer and always satisfied
24 May 2025
See above.
23 May 2025
One star missing because of the cost - I asked for the air-con system to be checked but the guys did not top up the coolant, suggesting I bring it again for that to be done - at additional cost.
21 May 2025
Everything went well except the pick up. No one called me to say the car was ready to be collected and I was unable to get a call back (called twice) or to get through to reception. As I live close I was able to walk down to check and car was ready
21 May 2025
I like the guys; they do a good job I'm a loyal bmw customer - I currently have three of your cars. I'm not impressed that you're closing the site down, at the end of the month, I understand (!), and have not deigned to tell us yet. Brand damage.
20 May 2025
Service was good
11 June 2025
Delivered to home address as couldn't collect