About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

145 ratings and 107 comments received in the last 90 days.

31 May 2026

The sales staff I dealt with were very responsive and helpful - Dane in particular was very proactive in answering questions and putting together an attractive proposal for the purchase.

28 May 2026

Another excellent experience with Park Lane for my 4th vehicle. Korab was extremely helpful with finding the right car for me. I'd also like to thank Carlos (Motorrad) for pointing me in the right direction.

28 May 2026

Great service from Korab. Seamless transaction.

27 May 2026

Brian was knowledgeable and helpful. Contact with him by phone or email was very easy. He always responded promptly and nothing was too much trouble.

27 May 2026

Mr Nathan wine worked with me feet professional

27 May 2026

Everything went very smoothly. Communication was prompt, effective and courteous. I received the vehicle when I wanted (tight timelines) and buying and receiving the car was a very pleasant experience (a big thank you to Ryan and Peter).

24 May 2026

Brian K was brilliant from start to finish. Really a lovely guy to work with.

17 May 2026

very polite and kind attitude

15 May 2026

The lady looking after me was really helpful - my car was picked up and brought back to me in the same day with no fuss - the lady who has been assisting me also confirmed they would help me set up my phone to the car when convenient to me.

15 May 2026

Sales staff were very good, prepared a good deal, valued my business. But on collection I had to wait 90mins for the car to be ready. There was a scratch on the interior trim and air con didn't work, so back in garage after only 10 days.

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14 May 2026

Jack was very supportive and very informative

10 May 2026

Quick to response and resolve queries

06 May 2026

Because Brian Kruja, the Park Lane sales executive, was absolutely perfect. Not pushy, not laid back

06 May 2026

Martin has been fantastic from start to finish and had great understanding what I was after.

03 May 2026

Brian Alket Kruja took me through the process of buying a new car. He sorted out everything. Whatever questions I had, he answered. Car arrived a month earlier than expected so made me more happy.

03 May 2026

Cannot praise Enam enough for all his help and support from booking car to delivery and setting it all up for us

24 April 2026

Absolutely Dane was amazing and really looked after us

10 April 2026

I purchased all online

05 April 2026

Brian was helpful, friendly and very efficient at all stages of the process. He clearly knows his stuff and always came back with answers to and queries/ doubts I had promptly and accurately. Also made sure we were completely certain before buying.

04 April 2026

Very happy with the car and the hand over.

04 April 2026

Jack Rudge made the process very straightforward and it was incredibly easy to do business with Park Lane

28 March 2026

Fantastic experience! Brian Kruja was responsive, helpful, and prompt in his handling. We couldn't have imagined a smoother outcome, considering we live in the North West and bought the car from a dealership in London without even leaving our house!

27 March 2026

Excellent service and communication. Dane was excellent to deal with.

24 March 2026

Everything I had asked for had been completed on time and within expectations.

24 March 2026

I have given this five star rating as Park Lane BMW did an exceptional job sourcing my M340 brand new from stock.

24 March 2026

Great service

09 March 2026

Our Sales Executive Jack Rudge was very helpful from start of finish. He responded straight away to any questions and was always very pleasant and kind. He even kindly helped us fit my daughter's car seat and ensured the whole process was seamless.

06 March 2026

Really good service and attention from Brian Kruja at BMW Park Lane. he went far and beyond and his service and dedictaion were great

31 May 2026

Linda and Jennifer were great all round!

30 May 2026

Service overall was excellent..

29 May 2026

Alvin and the team was very helpful

29 May 2026

Nothing negative to say

29 May 2026

The guy who assisted me is amazing

28 May 2026

You have not fixed the problem though I have been charged for it. This is theft.

28 May 2026

Lack of coordination between the person we booked and the one who took over. Very slow (2+ hours for a simple MOT). They even forgot to replace the remote control battery. Not impressed.

27 May 2026

Excellent service, jennifer was great

27 May 2026

I drop my car for a recall and brake fluid service and when I picked up it had a broken windshield

27 May 2026

Really appreciated all aspects of the service the people / team, the offering the cleaning and the price. Well done

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27 May 2026

I was not given a bmw loan car as i expected. The car was not ready for collection, the repair was not done properly and the car had to go back in the workshop resulting in further delay and waiting time. I requested no car wash but still was washed.

24 May 2026

After 2 unsatisfactory conversations with 'Customer Support' to arrange an airbag recall i finally was helped by Sam and Linda at Park Royal who were great. Also the guy that picked up and returned my car was punctual and nice.

24 May 2026

Alvin always provides clear and timely feedback and is a pleasure to deal with. Knowing Nicki Andropoulis has now retired I feel the exceptional level of service he has provided over the decades and instilled into the team will hopefully continue.

24 May 2026

Personalised attention and updates

24 May 2026

The staff was helpful

23 May 2026

BMW are far too focused on Internet / video recording. The ability to get through online is dismal, frustrating to ever get to speak to a person. Your desire to use only the APP to contact customers is useless for customers whose IPhone is American.

23 May 2026

The Service From Alvin was absolutely brilliant. Alvin is very professional & knows his Craft.Thank you for excellent service. Also not forgetting the Host Adrianna in Reception was so welcoming & professional.They staff l mentioned are asset to BMW.

23 May 2026

Very good

22 May 2026

Great service from Dania and Team

21 May 2026

Not really good I was advised at one point because i have a tracker in my car it could be the reason the ac is not functioning correctly, and it could void my warranty ?? What a rubbish excuse i will not be using these guys anymore

20 May 2026

A bit of a wait on arrival, and for the shuttle bus, but otherwise very helpful and efficient.

20 May 2026

As always, great. I just wish there was an option for a loaner car. For me, being without my car for almost 5 days was too much, and I had to rent a temporary car. I'm not sure if BMW offers that, but I was never offered one.

19 May 2026

Overall I.was satisfied with the quality of work and excellent customer service.

19 May 2026

Amazing service from all staff

19 May 2026

Besides completing all the work in good time all the staff I encountered were polite and friendly.

19 May 2026

My car was in pristine condition when I brought it in. When I collected it, the front bumper was scratched, the car was dirty and the yellow plastic sheets had been left inside the vehicle. It was quite a shock to see it.

18 May 2026

Poor communication Wrong advice

15 May 2026

My car was serviced for regular maintenance and for a specific problem I called attention to it, but the issue dragged on for nearly two weeks, with a difficulty in reaching the responsible manager to solve it and misleading information on warranty

15 May 2026

Very clear chat.

14 May 2026

Great service

13 May 2026

The work was done efficiently and well.

09 May 2026

My running-in service was arranged efficiently at short notice. As ever, the staff were professional and courteous. Arjun was fabulous and kept me informed

07 May 2026

Overall, I was very happy with the customer service provided by Jennifer. She was professional, helpful, and kept me well informed throughout the process. However, no loan car was available, which resulted in a lot longer than expected wait.

07 May 2026

still got a coolant probelm for 2 years

06 May 2026

Given and good time for appointment and job completed in good time

06 May 2026

Providing a great on-time service and respectful.

02 May 2026

Good job overall but delayed service and no communication

02 May 2026

Very good service love the clean car on return

01 May 2026

Everything was so smooth, the best company and service

29 April 2026

I still have an issue to deal with ,although I must praise Alvin and Daria who have been extremely helpful in trying to solve my issue

27 April 2026

The service by the agent was top notch and super helpful

24 April 2026

21 days car with them,19 didn't touch the car,communication 0,I received the car everytime back dirty,no replacement car offer,financial badly affected cause of them,no compesation,a NIGHTMARE.I will never recomand this dealer to anyone.

22 April 2026

I waited over 20 mins and was late to an appointment because you couldn't find my car nobody said a word to me had me sitting waiting. After I paid a full service. Absolutely terrible service will never be bringing back my car to you again

22 April 2026

I was kept in the loop all the time.

22 April 2026

Very fast service for mot and a car wash thank you

22 April 2026

The work was not done. Nobody contacted me, nobody called me back after repeated attempts to find a responsible person.It is my last BMW

22 April 2026

Chris Malloupas dealt with my service, communicated effectively the time frame and returned the car at a cost lower than expected.

22 April 2026

Communication was disjointed and poor. I had no direct line to a single POC. My car was dropped off on Thursday 8am but I didn't receive a full diagnostic update until Friday afternoon.

18 April 2026

Extremely professional, super well organised. A great experience.

16 April 2026

Awesome customer service. Couldn't be better.

15 April 2026

Took over two weeks to fix a faulty petrol hatch. No record of car being booked in by breakdown services and poor comms throughout. Oscar was helpful but assigned to case late

08 April 2026

Oskar was great, very friendly and clear communication, the work all done quickly and efficiently. Overall I was very happy with the service experience.

29 March 2026

Very helpful staff specially Dania Hardi my Service consultant. Did good job. She informed me about the all information I need to know during service. M very happy with her helpful nature. And excellent job. Thank u.

28 March 2026

The service was seamless, the team very quick and capable. Only small quibble was I had to chase for a pickup time

23 March 2026

Pre drop off registration was easy Drop off was efficient too

22 March 2026

In all the years we have been having our BMW serviced by BMW, this was by far the best. The team at Park Lane were wonderful and helpful from start to finish. Nothing was too much effort and they made Harry the puppy feel very welcome. Thank you!

21 March 2026

Our experience has been and continues to be exceptionally poor. Our car was kept for over 6 weeks, we were promised regular updates which we had to chase, we have our car back now with damage which we believe was caused when the car was with BMW.

20 March 2026

No issues. My car issue was repaired. Great service. Thank you x

19 March 2026

Customer service was excellent as usual. Chris Malloupas accommodated my schedule and was very courteous. Alvin Gomes was flexible with my booking requirements, and is always quick to respond.

18 March 2026

Mon is a great guy to do business with.

17 March 2026

all very good! thx

17 March 2026

Great customer support

17 March 2026

Informed I should come and collect car. Arrived at Park Royal (45 min journey). Told on arrival the team had lost my keys. I waited for an hour and was told to go home and they would call the next day. Seems the security protocols are very lax.

17 March 2026

Linda was amazing, she gave me updates about my car and also managed to help book in another one of my cars. I've had bad experience with BMW service reps in the past but Linda was the complete opposite.

17 March 2026

I scored 3/5 as the service was satisfactory, but the complimentary wash and dry was below standard. The car was not properly cleaned, and the plastic seat cover was left on the driver's seat, suggesting a missed final quality check.

17 March 2026

The vehicle was dealt with very promptly which was much appreciated as I had to wait for the service and MOT to be carried out and didn't fancy a second breakfast at the local cafe to which I had adjourned!

16 March 2026

Responsive. Fixed the problems. Did require one trip back to garage but was arranged in a convenient manner. Friendly staff.

16 March 2026

Mu battery was fixed as quickly as could be done.

14 March 2026

Very happy, great customer care and very efficient

13 March 2026

They saved me money with not doing some things I had thought were needed but turned out we're not. I think the online checking system is hard to use, and the link it comes from is obscure so looks suspicious.

12 March 2026

In one word.....Alvin....perfect

12 March 2026

Good service

11 March 2026

I was particularly please with the customer care ethics received from Alvin at the Park Royal Branch. He went over behind to foster trust and long term loyalty with customer like me and others.

10 March 2026

Well all true the staffs were so nice and I could not believe it when they said they can drop me at the station and also bring me back when I come back to collect my car. Thank so much.

10 March 2026

My car suffered damage to the rear bumper while it was undergoing the service. At the time I asked when this was going to be repaired and was told I would be contacted the next day, but this did not happen. Still no word from the Centre after 12 days

09 March 2026

great team, excellent service consultant and reception team.

09 March 2026

Linda Hegarty and Roger who picked up my car were absolutely first class!!!!

08 March 2026

The service was good

07 March 2026

Service was carried out quickly and efficiently. Team was very informative and accommodating for last minute inclusions which really helped.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND BMW Park Lane

Address

70 Park Lane, London, W1K 7TT

Opening Hours

Mon–Fri:09:00 - 18:00
Sat: 09:00 - 17:00
Sun:Closed

Phone

0370 700 5216

Map

Areas served

London, including surrounding areas Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

36-36a Cumberland Ave, Park Royal, London, NW10 7RQ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 16:00
Sun:Closed

Phone

0370 700 5216, Option 3

Map

Areas served

London, including surrounding areas Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

70 Park Lane, London, W1K 7TT

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:Closed
Sun:Closed

Phone

0370 700 5216, Option 2

Map

Areas served

London, including surrounding areas Westminster, Kensington, Mayfair and Knightsbridge

View map