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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
306 ratings and 220 comments received in the last 90 days.
09 September 2026
The entire experience was just so smooth and easy. Enamu and the gentleman who sorted the financials were so courteous and helpful!
08 September 2026
Joanne Sutton was amazing . So kind and thoughtful and answered all the questions i had
05 September 2026
Mathew was excellent and kept me posted throughout from ordering till handover
03 September 2026
Nathan was brilliant from the initial discussions to then finally receiving the vehicle. He very much repaired the unsatisfactory experience I received from another dealership. Excellent service.
03 September 2026
Brian is a safe pair of hands, always looking to go above and beyond. Couldn't ask for a smoother process and a better outcome. Total legend
02 September 2026
Great service Phone calls answered which is very implant Thank you
30 August 2026
Very satisfied.
29 August 2026
Great service from mark and Eman
28 August 2026
Enamul was great and very helpful.
25 August 2026
Peter and the Park Lane team were excellent
21 August 2026
Excellent follow up from team, with end to end service. I was well looked after and found what I was looking for.
17 August 2026
Seamless and good communications
06 August 2026
Personal support during the sales / delivery journey
28 July 2026
Communication was excellent and the whole process was extremely straight forward and easy.
27 July 2026
Brian was excellent and I can't praise him enough for the care he showed however my new car was delivered with incorrect tyre pressures and low washer fluid which is unforgivable and means I can only score 4/5.
23 July 2026
Very good service. Quick and easy to work with. Korab was amazing.
22 July 2026
Everyone was friendly helpful and very accommodating.
21 July 2026
Ryan Barnes at Park Lane was extremely helpful, polite, and pleasant to deal with. He was quick to come back to me, and very accommodating at all times. Try and hang on to him.
14 July 2026
Found a nice car easily and part exchanged my old car.
11 July 2026
Everything went smoothly and when I emailed the next day to request that my deposit be transferred to a different car whose specs I preferred, they were able to accommodate without any issue.
08 July 2026
Centre worked hard to find the model we wanted and as close as possible to the finance we wanted. When the vehicle was delayed they went over and above to get the vehicle delivered. Super service.
08 July 2026
Overall, satisfied with the service delivery. However, I feel that BMW needs to improve the notification process from order, through to production and then delivery - preferably automated notifications.
03 July 2026
Totally professional sales executive gave me first class service through every stage of the buying process. Speedy response and very clear communication
03 July 2026
Excellent attention to detail, went over & beyond, nothing was too difficult- exceptional customer service, professional, polite, considerate and patient. Very happy with the service from Mark and Enam at Park Lane. I would highly recommend Park Lane
02 July 2026
Enam was brilliant great experience
30 June 2026
Very responsive to all my questions
30 June 2026
Nathan was of great assistance from start to finish (and even now post purchase).
30 June 2026
Enamul and Nathan were super helpful, diligent and professional. Many thanks to them
29 June 2026
A really friendly and helpful service from start to finish. Martin at Park Lane answered all my questions, worked with me and made the process as simple as possible.
27 June 2026
Great personal service
27 June 2026
Great support throughout
26 June 2026
Good communication. Never felt being rushed towards a decision.
25 June 2026
Enam was extremely professional, engaged without delay in my communication with him. He was welcoming to visit in person, and ensured the handover was stress free. Enam was a credit to deal with.
24 June 2026
Brian was amazing with whole process ensuring it was smooth.
23 June 2026
Minimal communication until a complaint was made Conflicting information was consistently provided by the sales person The overall experience was frustrating and uncomfortable
22 June 2026
Brian was very diligent and worked hard to find the right car PLUS kept looking when we lost one during the process. It would have been to easy to just say oh well, but he kept on looking and working
21 June 2026
I had an exceptional experience when selecting our vehicle. Jack Rudge at Park Lane was great. Nathan who assisted us with picking up the vehicle was also exceptional.
17 June 2026
BMW representative, Peter and Brian, were extremely knowledgeable and helpful. Nothing was too much trouble, including delivery and expert handover by Brian.
10 September 2026
Extremely disappointed. I have a long service history with this BMW Centre and maintained BMW Warranty. The fault was identified last year but I was fobbed off rather than it being repaired. After keeping my car for 4 weeks, BMW has now refused to fi
10 September 2026
Super professional and good. Your employee in the yellow jacket at the gate is particularly helpful and nice. Maybe his name is Steve, but I don't remember for sure.
09 September 2026
I was very dissatisfied you sat on my car for three days ultimately didn't have time to do all the repairs before I needed my car back and when I got it back there was a warning light on the dashboard.
09 September 2026
The management of the appointment and the activities performed have been delivered in an ideal way
09 September 2026
Oskar is a pro. In give him a raise.
09 September 2026
Efficient booking and efficient service on the day. Adapted well when things changed on the day (more work required on the car) and kept it low stress all round. Took care of me on the day by finding me a place to work while I waited.
08 September 2026
The service centre was very professional.
08 September 2026
The lead time was very long. And it was disappointing to get a call that the item required for the service recall was out of stock. But the staff were very pleasant to deal with.
08 September 2026
Your agent was friendly, professional and efficient. My only regrets are (a) that you have discontinued the collection and drop off service you used to offer and (b) the car was not well cleaned, with foliage still trapped under the bonnet.
08 September 2026
Oscar who was attending to my case was extremely clear and helpful and it done promptly.
08 September 2026
Very helpful and obliging team, dealt with the recall promptly and efficiently.
07 September 2026
Pro-active and timely communication throughout.
07 September 2026
This dealership is fantastic, was dealing with Jennifer Charles and again received a very good service, always keeping me informed and fills me with confidence that they not only know what they are doing but care for the customer.
06 September 2026
It is all good
05 September 2026
Would have been 5 stars if the technician did not forget to reset the service due indicator on the dash!
03 September 2026
I had a very satisfactory experience from check in onwards. Also very grateful that BMW provided me with a desk and privacy so that I could attend to my own workplace duties while I waited for the work on my car to be completed.
02 September 2026
Friendly helpful staff. Very well done. Keep it up.
02 September 2026
We always receive a courteous and professional service, from the service department
02 September 2026
Flexible and accommodating approach to short-notice changes.
01 September 2026
Shocking, was called around 02:30 that car is ready. I told the person i will be there for 5pm to collect. When i arrived no one knew where my car is, after sitting for about 25 mins one of the drivers (not office staff) came to me and asked what i .
01 September 2026
Linda the advisor that dealt with me was very professional and courteous. Kept me up to date with vehicle requirements and pick up time etc. Car was cleaned and ready for me.
31 August 2026
Thanks to Jennifer I received good customer service and was more than happy with the service. This is why I gave 4/5.
31 August 2026
Amazing staff at the BMW, Park Royal branch. They really are lovely staff. Thanks for the biscuits, water and coffee during arrival and collection.
31 August 2026
First rate
31 August 2026
Alvin and Chris sorted my car service and MOT and made the whole process seemless.
30 August 2026
Had to wait 10 weeks before being seen for a service, brake fuild and oil change Lack of communication
29 August 2026
Very disappointed with my last 1-2 visitors specially the last one; were my car was in service for over 2 weeks for a leaking pan roof, wrong parts, issue unresolved etc.. to make matters worse my car was damaged during the time it was in the garage.
27 August 2026
Prompt attention with all tasks carried out efficiently and car ready and clean by appointed time
27 August 2026
Excellent customer service.
26 August 2026
Excellent service. Easy to book (we have a Mercedes, and their booking is way more faff unlike your easy online process). Communication before the day was helpful. Communication on the day was timely and helpful. Oskar was friendly and informative.
26 August 2026
Fast and efficient and the video highlighting future fixes needed plus car wash was a nice touch
26 August 2026
Service order not complete, unnecessary delay when collecting the car
26 August 2026
Hi there I have to say job has been done excellent, Mr Chris thank you and your team. Regards H Forouzan
25 August 2026
Friendly staff, very welcoming and straightforward to carry out the service!
25 August 2026
Left car overnight on Aug 19th, for a new key to be initialised the next day. Called Aug 20 a.m. to see if key was ready. Endless hold. Then told someone would call me urgently. No one did. Tried again later. No answer.
25 August 2026
The job was done well and on time, and the service person I dealt with was efficient and friendly. I also found the waiting area at the Centre comfortable with nice coffee.
25 August 2026
I took the car in for maintenance and some repairs, but upon picking it up, I discovered a problem that hadn't existed before. I brought it back in, and the car has now been there for about 10 days.
25 August 2026
£1500 spent and car failed to start the first time I tried to drive after returning from garage . Issue was not fixed at all this was reason car was at the garage
24 August 2026
Jennifer was great to deal with and completely understanding. The downside was the waiting times to collect the car. I was there for an hour. My heating issue was also on the list to check but no one checked it.
24 August 2026
Amazing service. Big thank you to DAnia Garner-Clarke. Will definitely bring my cars here again.
24 August 2026
The actual service was done very promptly, the service adviser was very helpful and kept me informed throughout the service.
21 August 2026
2 reasons: It's IMPOSSIBLE to get in touch with anyone. Emails and voicemails are never returned. You have one number which leaves you on hold for over 30 minutes. My car was returned to me without the main problem being fixed.
19 August 2026
My car started making noises it never made before the paint inside my car was chipped where they fitted a new hand brake
19 August 2026
Gareth Parker is very professional, Supportive and strive to proved the best customer service. Thank you very much
18 August 2026
See below
17 August 2026
Car was checked in pretty much on arrival and work completed on time.
17 August 2026
Work was done on time as promised Great comms from oskar
17 August 2026
Very good service overall, although a long wait to collect the car.
17 August 2026
Excellent service. Oskar Eiduks was very professional, friendly and helpful throughout. He kept me informed, explained everything clearly and made the whole experience very smooth. I'm extremely happy with the service.
16 August 2026
Easy booking, not too much waiting, all done in one day
16 August 2026
Jennifer was excellent. Diagnostics were done as requested.
16 August 2026
The repair too longer than expected but Oscar was keeping me in touch
14 August 2026
Quick and efficient. Thank you Oaskar
14 August 2026
Excellent customer service and veyy helpful team
14 August 2026
My vehicle entered BMW Park Lane for an airbag recall with no steering or DSC faults. It was returned with multiple serious faults and unsafe steering behaviour. A week later, I still have no explanation or requested workshop documentation.
14 August 2026
Quick efficient service
13 August 2026
Was very well looked after while my car was in for the service.
13 August 2026
Special thanks to Alvin gomes. This wouldnt be possible without him
12 August 2026
Not satisfied
12 August 2026
everything was explained and shuttle to the station appreciated
12 August 2026
Polite, good communication
11 August 2026
Exceptionally good service and the staff are really attentive and helpful (both before and during the booking)
11 August 2026
I ordered a mirror cover over the phone and it was internally ordered and sprayed to the correct colour within 3 days, while all the persons I interacted with were very friendly and professional
11 August 2026
Faultless friendly super efficient service
11 August 2026
Happy with everything
11 August 2026
Very welcoming, got a drink for me and my friend when I picked the car up.
10 August 2026
Excellent service as always
10 August 2026
Nothing to say about the BMW Services every time then Technicians tack your vehicle you will be happy like me I'm very satisfied with the service
09 August 2026
Very helpful friendly staff, prompt service & nice to get report on car as part of the mot.
09 August 2026
for the second service in row i had asked my car software to be updated and unfortunately it did not happen again , and same as last time they said they will do it next time ! seriously ! no complimentary car wash no responses to txt messages
09 August 2026
Whilst everything was as it was supposed to be: I had to make a revisit for the MOT; It would have been helpful to provide a loan car as I had to inconvenience someone else twice. Having BMW warranty as well as bmw insurance, must count for something
07 August 2026
Alvin and Gomes and Arjun were really good. Great experience and customer service.
07 August 2026
I am extremely satisfied with the service I received. The team was professional, friendly, and very helpful throughout the entire process. They explained everything clearly and resolved my vehicle's issue efficiently. Thank you for the excellent cust
06 August 2026
Would have been higher except I had to wait for almost an hour to get my car even though I had been told 5 hours earlier that it was ready
05 August 2026
. alvin was great
05 August 2026
Booking the appointment was difficult. Waiting area was chaotic and busy. There was no video or written summary of the work done or health check on the vehicle.
04 August 2026
Friendly and efficient service
03 August 2026
Waited 1 hour 15 mins before I could collect my car. Only after I complained after 45 minutes of waiting did the staff show any urgency to get me my car which was still dirty and I needed to wait for it to be cleaned. Not the service I expect of BMW
03 August 2026
Excellent, efficient & polite friendly service. Also the staff threw in an extra cleaning of the air-conditioning system and helped me order a spare part. All truly appreciated
02 August 2026
On 27/07, I was told at 1pm my car was ready for collection. I arrived at 4:30 but it hadn't been cleaned and was told it will take another hour for it to be washed. I couldn't wait due to an appointment. Why was I told it was ready when it wasn't?
02 August 2026
The service was very good. Nephew
02 August 2026
Good customer service
02 August 2026
It was impossible to communicate with the centre, it took many days for anyone to come back to us to even say the car had been safely received, it ultimately took almost a week to replace two tyres and return our car. We endlessly left messages.
02 August 2026
Everything professional, service 5??
01 August 2026
Top work by Dania
01 August 2026
The service & repair took far longer than expected, with my car at BMW for three weeks. Communication & coordination were poor. Work was delayed due to engineer availability & other vehicles being prioritised.
01 August 2026
From reception to return of the car I receive excellent service. There was a slight glitch with resetting the car's computer service record but this small issue was dealing with speedily and efficiently. A very reassuring response.
01 August 2026
Given my car broke down again within 10 minutes of leaving your garage, not very impressive
30 July 2026
I was actually much more satisfied this time than during my previous visits. I must say that Kam (the manager) and Daniel were both extremely helpful. They took the time to address all of my concerns and assisted me with every issue I had.
30 July 2026
Had to wait 3 weeks to get car booked in for repair. Then took another 10 days to have work done. When i collected car today it was handed back to me with bird droppings on window & not been valeted. I came away feeling very disheartened.
30 July 2026
Staff are really friendly and welcoming at all levels from the moment you drive in and they park your car for you until you leave. However communication is poor. I emailed 3 times for a quote, car was with you for 8 days & had no update until I call
30 July 2026
Quick efficient and perfect
30 July 2026
I received a good professional level of service.
29 July 2026
Very disappointed with the whole experience especially as it's BMW how could it take all week to service and fix the problem and still not solved on top of all that I was given my car back with ripped parts in the boot had to come back next morning
29 July 2026
Staff were friendly welcoming and clear. Waiting area comfortable - with facilities.
29 July 2026
As on all previous occasions friendly, informative and on time.
29 July 2026
Most of the service was well organised and to a high standard. Left the car dirty with leaves inside and oil on the drivers seat
29 July 2026
Good: The complimentary shuttle service is fantastic, and the driver is always friendly and helpful. Bad: I waited 45 minutes to pick up my car despite being told it's ready 1 hour before, and the car wasn't washed as promised.
29 July 2026
all was ok although waited a bit before i was seen to. One thing i would mention is I found everyone quite miserable. The odd smile wouldn't go amiss.
28 July 2026
All went as planned
28 July 2026
Disappointed! I had a while you wait service and MOT booked when a warning light came on. I called and asked for a remote diagnosis. I was told it was a diesel sensor. I asked for this to be repaired during the service. Arrived and told 3.5 to 4 hrs
28 July 2026
My brand new M3 Touring was parked outside for a week and was returned to me dirty. Bird droppings have eroded through the paint on the roof. I have photographic evidence and this was witnessed by the Park Lane employee who returned the car to me.
28 July 2026
Diligent sevices
27 July 2026
Video, great idea.
27 July 2026
I was kept waiting for a service representative for no apparent reason, when dropping the car off. On collection, the situation was quite chaotic and it took at least 1/2 hour to retrieve the car.
27 July 2026
Service and MOT carried out very efficiently. Dania also organised the replacement of my leaking windscreen wash bottle and associated bits and pieces in a timely manner.
24 July 2026
Fantastic
23 July 2026
Email sent 21/07: Dear BMW Park Royal team, Following my previous email below, sent on the 7th of July (2 weeks today), I didn't receive any response from you yet, regarding the issue reported. Just to let you know I will escalate this matter
22 July 2026
Very satisfied, easy to drop car off
22 July 2026
The service was excellent and the staff was very friendly
22 July 2026
The service was great! Very friendly staff ??
19 July 2026
Terrible collection of car after windscreen replacement. The windscreen had massive blotches of dirt and the car was returned dirty. I was also made to wait 45 minutes even though I only arrived at the location after receiving message that car ready.
19 July 2026
Great service, Arjun went above and beyond on the day, and before that the communication I've had with Chris Mallouppas was also top notch, overall I'm very happy!!
19 July 2026
Alvin and Sara provided a fast and efficient service
19 July 2026
The car was collected, the updates on the process and pricing was timely and the problem was fixed all on time and well done.
18 July 2026
Quick and professional service! Thank you!
17 July 2026
Series of events - from booking availability, lost booking despite checking in, courtesy car availability, timeline of works that were then deferred, lost property,
17 July 2026
Everything goes smoothly
17 July 2026
Always a good service always on point
17 July 2026
Chris was very helpful from start to finish.
17 July 2026
Collection took a bit of time but , I appreciate all the support provided, the reassurance from the team, especially the reception team and car Collection team
16 July 2026
Excellent service
16 July 2026
Not as good as it should be
15 July 2026
Wait time was 2 times longer than estimated. (Told both on the day before and in the morning when dropping off the car that it would be 2 hours or less, took 4). Was happy to wait regardless just prefer an accurate estimate so I can plan better.
14 July 2026
Excellent service however on pick the next day the car was not ready I had to wait 1 hour
13 July 2026
Service provider was very good
13 July 2026
Dania was a pleasure to deal with - she was very efficient, kept us updated regularly and dealt with all of our concerns. She reassured us and followed up accordingly.
12 July 2026
I didn't wait long to take the car when they did the service
12 July 2026
Very satisfied with the check in & promptnes of the brake fluid service
10 July 2026
The quality assurance was lacking which caused car breakdown and an emergency incident
10 July 2026
Friendly, polite, helpful and competent staff. Prcing for service included a discount and was ok
09 July 2026
On this occasion I was far less than satisfied. I was booked in for an MOT drop-off. It took almost 4 hours. Even after the vehicle was ready, your colleagues were unable to locate the car for a further 45 minutes. No video or report was included.
08 July 2026
The MOT carried out in good time and BMW team member kept us updated with progress with full explanation of outcome.
08 July 2026
Seamless. Polite. Efficient. Good communication.
08 July 2026
App and car dash warnings misled me into thinking my car was due for a full inspection after 3 years. No contact or updates during the day after being promised it would be ready for a simple check - had to call - not ready till next day.
08 July 2026
I dropped my car off at around 7:45am and didn't pick it up until 6pm. It only went in for an oil change.
07 July 2026
Not up to the usual standard. I had to wait 40 minutes to collect the car as it was blocked in despite my having informed the assistant that I was on m y way to collect. As a result the car was not washed.
07 July 2026
I was extremely satisfied with my experience at the Centre. The staff were friendly, professional, and very helpful throughout the process. Everything was handled efficiently, and I felt well looked after. I couldn't have asked for a better service.
07 July 2026
Very professional from start to end
06 July 2026
There was an issue with my Engine Oil service: after 20 miles my BMW alerted me that the oil level was at minimum and to put 1L of oil. I immediately stopped and topped up. This morning I came back, and they checked the level which was ok, No leaks.
06 July 2026
The communication are horrible. The adviser never answer his phone or get back to you . Stuff are not friendly . My advisor Luck was not good at all and instead of doing my paperwork which was setting there for long time , only chatting , wasting ti
06 July 2026
Car brought in for MOT. Advised required a major service but unsure if able to complete it on the day. Contacted to advised car was ready at 14.30 hence very happy with service. Not happy car was not washed and cleaned when car is serviced
06 July 2026
As usual pleased with the professional service received, from booking to the MOt and minor repair to windscreen washer .
06 July 2026
After paying so much for servicing. You don't even clean/wipe the inside and boot of the car. That's terrible !
06 July 2026
Location is totally inappropriate for a premium brand, middle of nowhere with poor connections. Not near a station. 1.5h drive from my home in south west London Communication re timings / collections Shuttle service wait times Car returned dirty
05 July 2026
Very professional, kept updating you on the progress
04 July 2026
Grateful for the work, however providing updates is terrible. I often had to call and although I was told I would receive call back I often had to call back
04 July 2026
Efficient and prompt response when asked for uodate or following up
03 July 2026
The problem has not been fixed
02 July 2026
The problem has not been solved despite paying over £500 - difficult phone call with booking people trying to get booked in again . After a lot of insistence on my part it has been booked in again . Not good service at all
02 July 2026
Good communications and kept me informed of progress
02 July 2026
I found the staff very friendly on arrival. I was attended to immediately and the car service was done well within the timeframe suggested to me. In addition a change in timing for the service was accommodated with a smile. Thank you
01 July 2026
It is far too small to accomodate Nine Elms and Battersea's traffic
01 July 2026
Alvin was professional and assuring.
30 June 2026
The gentleman was very helpful and polite
30 June 2026
Totally painless Great service - thanks
30 June 2026
On arrival at 07.35, I checked in with Reception and then had to wait 25 minutes for someone to speak to me and collect my key.
30 June 2026
The only reason I have given you is that the only bmw service centre is yours and it's miles from me. When you closed Battersea, it has had a massively negative impact on me. It takes me an hour to get to you and then an hour back, x 2. too long!
29 June 2026
All was fine
29 June 2026
Painless service, from the response by BMW Road Assist, to the Service Centre. Wheel changed within the same day, so drop-off in the morning and pick up later afternoon. So inconvenience minimised.
27 June 2026
No issues with any of the staff or facilities
26 June 2026
Highly satisfied with Calvin for the service he provided. Very helpful and kept me updated on the progress. Highly disappointed with BMW service as they have sent the wromg parts more than 5 times, this is really shocking. Cause me 2 weeks no my car.
26 June 2026
Excellent service and communication
26 June 2026
They have a shuttle that takes you to the station so it is convenient plus the staff are professional and welcoming. Dania was really helpful and updated me throughout the time my car was there.
25 June 2026
Fast and efficient. But the car took longer in the car wash then the oil change and MOT.
25 June 2026
I was happy with the service I recently received at park royal
25 June 2026
I received a fine from the time when the car was with BMW. I have emailed Jennifer Charles multiple times about this and never received a response which is very frustrating and unprofessional.
25 June 2026
Easy and straightforward comms
24 June 2026
Bmw now is best company for services from all luxury cars . Daina is the best
24 June 2026
Bmw did exactly what they said they would do, I was in and out within 90mins
22 June 2026
Lovely staff all very polite friendly and helpful. Thank you
22 June 2026
Not a great deal of feedback about what was done
21 June 2026
After 2 visits and spending a lot of money, my passenger door is still not opening.
21 June 2026
Felt that communication could have been better
21 June 2026
No delays, called to advise time to pick the car up. Sent reminders on when car was due in.
21 June 2026
Did the work on time, on budget, with excellent communication
20 June 2026
Excellent Customer Service
20 June 2026
Wrong collection and contact point was use. Second key was not repaired, although requested
17 June 2026
Taking my car to BMW Park Royal for a service is effortless. Friendly service and good communication. The car is washed and cleaned.
17 June 2026
Very satisfying
17 June 2026
All done very efficiently.
FIND BMW Park Lane
Address
- 70 Park Lane, London, W1K 7TT
Opening Hours
- Mon:09:00 - 18:00
- Tue:09:00 - 18:00
- Wed:09:00 - 18:00
- Thu:09:00 - 20:00
- Fri:09:00 - 18:00
- Sat: 09:00 - 17:00
- Sun:Closed
Phone
- 0370 700 5216
London, including surrounding areas Westminster, Kensington, Mayfair and Knightsbridge
Address
- 36-36a Cumberland Ave, Park Royal, London, NW10 7RQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 16:00
- Sun:Closed
For more information on BMW Parts, contact us on: ParkRoyalParts@bmwparklane.co.uk
Phone
- 0370 700 5216, Option 3
London, including surrounding areas Westminster, Kensington, Mayfair and Knightsbridge
Address
- 70 Park Lane, London, W1K 7TT
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 0370 700 5216, Option 2
London, including surrounding areas Westminster, Kensington, Mayfair and Knightsbridge
09 September 2026
Nathan was extremely responsive and clear in his communication at all times. He sought to help with the parking permit as best he could.