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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
279 ratings and 151 comments received in the last 90 days.
16 March 2025
All staff very friendly and helpful
14 March 2025
Would have given 5 stars if the distribution centre had followed the salesman's instructions which he e mailed to them but unfortunately they did not
14 March 2025
Very professional. Friendly. Helpful. Supportive. Understanding. Responding to queries and concerns promptly and in a courteous friendly manner. Sales consultant Enamul was fantastic yet again. A credit to BMW london
13 March 2025
Wonderful service from Kam and Jo Sturton from start to finish.
13 March 2025
Excellent - from initial discussion to delivery of car was on point.
12 March 2025
Park Lane BMW have been amazing. Friendly informative and mad me feel at ease. Peter Brizan was amazing throughout.
12 March 2025
Ryan was very responsive with everything
12 March 2025
First class, what more is there to add?
08 March 2025
Car has delivered to as they promised.
08 March 2025
As mentioned above
06 March 2025
Ryan Barnes focus on customer service was second to none.
06 March 2025
Communication was first class. The sales executive Enamul HUSSAIN was first class, always keeping me up to date with where I was in receiving my new car.
05 March 2025
Dane did a great job, responded quickly and always did everything required on time.
05 March 2025
I was looked after with courtesy
27 February 2025
Only thing would be better communication between the garage and finance team regarding car finance switching over from old to new cars & ballon payment
26 February 2025
Everything was seamless and made easy
26 February 2025
Nothing more could have been done.
22 February 2025
My husband and I have had a long relationship with BMW Park Lane. We are loyal to old friends and companies. And although Park Lane has had its ups and downs before, this time it was the smoothest purchase ever. Mon Jashari was the perfect salesman!
19 February 2025
James Bashford was one of the most professional and pleasant sales execs within the auto industry that we have ever met...
09 February 2025
We had a very pleasant experience at the BMW Park Lane showroom, especially with the services provided by both Hussain and Nishar. Both were very understanding and helpful and gave excellent customer service.
06 February 2025
Very happy with customer care at BMW Park Lane. Smooth, efficient, and very helpful. Also a great place to relax in and see the BMW car range. Always look forward to going there!
04 February 2025
The salesman was very good.
04 February 2025
Hussein was very patient and helpful throughout the whole process
30 January 2025
Was seen very quickly, and handover process was smooth and painless
28 January 2025
Really made to feel special.
22 January 2025
I had a fantastic experience. The process was smooth, professional, and well-organized. Mon did a brilliant job, providing excellent support throughout. The car was delivered with 80% charge and a full tank, making the experience even better. Highly
18 January 2025
Felt well looked after from ordering through to collection
15 January 2025
BMW Park Lane especially Mon Jaishari helped me find my car and kept me Up to date with the delivery of the vehicle. And provided me with a courtesy car until one was found for me. Much appreciated with all the efforts they put in.
09 January 2025
James Bashford at Park Lane BMW was very helpful at every stage. Great level of communication at all times. He made the handover process very easy. A huge thanks to James!!
06 January 2025
Peter Brizan was brilliant and helpful
06 January 2025
I have to commend Ryan Barnes for listening to my wants and needs. I felt that he was very attentive and kept me informed throughout the whole process from the choosing the vehicle, ordering and delivery. Fantastic customer service.
05 January 2025
Brian and Mon made the entire purchase and delivery process enjoyable and stress-free. Their helpfulness and expertise truly stood out, and I couldn't be happier with their support
05 January 2025
I left a general enquiry on the BMW Park Lane website and I got an almost immediate response. Hussein Qureshi could not hve been more helpful and very quickly identified an ideal new in-stock X5, which was pretty near perfect.
03 January 2025
The level of expertise second to none
30 December 2024
Great service and care.
22 December 2024
Kunal was a pleasure to deal with throughout the process of purchasing my new BMW. From being a friendly face in the beginning, to helping me configure my perfect car he was conscientious and considerate throughout.
16 March 2025
This was the first time Caspa was appointed as the service specialist and I was very pleased with the way he handled all my queries and concerns. He was very professional and kept me informed at every step of the process & very pleasant to deal with
16 March 2025
I received fantastic customer service and everything was done correctly as I requested
16 March 2025
Timely and helpful
15 March 2025
I was satisfied
15 March 2025
Very helpful team re collection/delivery and additional requirements of the service.
14 March 2025
Very helpful service from Mark
12 March 2025
Linda was fantasic when dealing with the issue.
12 March 2025
Satisfied with service but could off hovered my car better
11 March 2025
A little bit of miscommunication but was ok in the end.
11 March 2025
Coz I was satisfied
10 March 2025
taking good care of my requirements and explained in thorough detail
10 March 2025
The service was quick and good, Elvin Lukose was encharge for service my car, he was doing a great job. I definitely recommend BMW to my friends and family
09 March 2025
Service and people
09 March 2025
I feel the car is safe after visiting BMW service
09 March 2025
The BMW contact, Caspa Larki, was most professional and polite. He was thorough and transparent about the services to be provided
08 March 2025
All good. The advance web check-in to select service items did not seem to carry everything through to what was on the list on arrival at the centre.
07 March 2025
Repeat Coming back to Battersea is your answer even though i live in north London
07 March 2025
I was kept up to date
07 March 2025
Job done well
06 March 2025
My only moan is that the thing that tells me when my next service is due wasn't updated so now I keep being told I need a service.
05 March 2025
Mark, is professional, polite & a pleasure to deal with.
04 March 2025
Too much checking in and checking out time. Should be able to choose if you just want to drop keys and go to work
04 March 2025
Car came with oil fingerprints on door pillars and end of bonnet which I had to clean
04 March 2025
Best service that I can recall personally and I was extremely pleased with how quickly your team were able to serve me on what was quite a difficult day for me attending a funeral.
03 March 2025
see above
02 March 2025
Efficient, helpful and courteous.
02 March 2025
Service was great but the waiting room experience was frustrating. A man on a speaker phone spoke loudly the entire time (1.5 hours). I asked a BMW staff if they could say something to him but they suggested I move to Mini area- noise was the same.
28 February 2025
Great service provided by the consultant
28 February 2025
I was very satisfied with everything been explained to me thoroughly by a member of staff
28 February 2025
I brought my car to Battersea for the airbag recall. It was checked and my car was cleaned.
27 February 2025
Great service
26 February 2025
The work seems to have been carried out quickly and efficiently and the car was delivered back to me. I havent given 5 stars because on arrival early morning I was asked to reverse my car into a tight spot and then I almost fell over on some wet ice
25 February 2025
Your technicians and customer support teams are brilliant
24 February 2025
Confusion at the outset. I didn't receive the text to advise of the pick up( you had the wrong number). I called with the correct one & was assured it was on the system but still no call until a knock on the door when i was not there. Otherwise good
23 February 2025
It's a five stars, apart from the booking on the phone. The man in the car park on arrival also super.
22 February 2025
The service staff I had, Elvin, was absolutely fantastic. He clearly really knew his stuff, and communicated with me really clearly.
21 February 2025
The service I received at Battersea has restored my faith in BMW. Credit must go to Service Consultant Mark Cresswell. His efficiency, attention to detail, competence and willingness to go the extra mile has made all the difference.
19 February 2025
I've looked after by BMW Battersea and was 100% happy with their care and attention to
19 February 2025
The service I received and the communication with Linda Hegarty has been exceptional. The technician that worked on my vehicle Paul Neilly was also exceptional
19 February 2025
Because of Linda
19 February 2025
Very easy great customer care
18 February 2025
I was able to get a new tyre on my car the day after ringing Caspa Lorkin
17 February 2025
Very dissatisfied, BMW tends to overcharge and underdeliver
17 February 2025
Again Communication through app, status of work completed or subject to parts being deleviered etc
17 February 2025
I found the experience I had with BMW itself at the Battersea branch was nothing but exceptional on all counts, customer experience from the moment you enter, engineer quality and overall experience 10/10 thankyou
17 February 2025
As above
14 February 2025
Appreciated the car being cleaned inside and out and tyres look to have been fitted well. Also appreciated the video showing vehicle checks.
13 February 2025
Excellent service from all
12 February 2025
every thing done on time, car felt like it had had a spa day :) ie just felt rejuvenated
12 February 2025
All was done professionally and well. Liked the free of charge vehicle clean inside & out, and free overall vehicle inspection & report
11 February 2025
Efficiency
11 February 2025
Linda was exemplary in all aspects.
10 February 2025
From the receptionist to the mechanic, all professional
09 February 2025
Nothing to add than it was 5 star service
08 February 2025
As above
06 February 2025
Easy drop off and pick up. All booking online is helpful.
06 February 2025
From collection to drop off I received a first class service.
06 February 2025
Allk the work done perfectly
05 February 2025
The most welcoming team
05 February 2025
I was kept up to date with whatever was being done to my car, and was pleased that the car was nicely cleaned on collection too.
05 February 2025
It was amazing
05 February 2025
The service team should suggest the extra things advisable to do for security and maintenance. We are not experts and apart indicators lighting on on the dashboard we don't know what to do.
04 February 2025
Linda was proactive with communications and updates.
03 February 2025
Very professional. Well documented. Good comms.but pricey!
02 February 2025
Abby excellent at sorting things and keeping in touch about the readiness of the car. Excellent to deal with. The guys who direct you where to park could not be pleasanter, really very nice and always smiling, great bunch.
02 February 2025
From the entering the premises staff were all welcoming
31 January 2025
Great service and the car was finished earlier than promised and had a very good clean as well. Mark was super helpful leaving the notes as well.
30 January 2025
Everything flows. Nicely
27 January 2025
Everybody was great and very helpful
26 January 2025
From the collection to the delivery back, we received a 5 star service.
25 January 2025
The warning message was not reset, and I can't get anyone to answer my email.
24 January 2025
Excellent service from the yesm
23 January 2025
Great staff
22 January 2025
Quick efficient service. Professional
22 January 2025
Smooth service, appreciate the shuttle to the tube, charming staff
21 January 2025
Good service. Helpful and kind staff. Waiting time has been slightly long though.
21 January 2025
We had a great service experience with Linda
21 January 2025
Thanks to Elvin for giving the right suggestions about the car and its maintenance.
20 January 2025
Linda was an expert in Customer Care
19 January 2025
Was there 3 times in the space of a couple of months & it seems the subsequent issues I had with the car started after my visit... Having said that, I may be wrong, but that's how I feel atm.
19 January 2025
Helpful and friendly. Mark Cresswell and Carly Beaver deserve medals. Elvin Lukose couldn't have better mentors.
19 January 2025
Undertook service and rectifications with good communication throughout.
18 January 2025
From receptionists to sales person to manager absolutely courteous and welcoming. So helpful.
17 January 2025
The airbag was checked and reportedly working well . The car was returned with a complimentary clean
16 January 2025
We were only there for a safety recall upon our return our car had been cleaned inside and out which was a nice gesture
14 January 2025
Abby is great All staff professional and friendly
13 January 2025
Small niggle - my car failed it's MOT due to a damaged tyre. Despite dropping my car at 8:0am, it took me to call late afternoon to get this news. That said, i was given a much appreciated discount on a replacement tyre - thank you
12 January 2025
So far so good. But I have only driven it once since the service.
11 January 2025
Pretty good but allowed me to book an hour before opening Simons's waiting outside
09 January 2025
BMW Park Lane did not have the parts ordered, ready for a factory recall appointment. The parts were subsequently not available that day. What should have been a couple of hours, instead resulted in me being carless for a day and a half. No apology.
09 January 2025
Coffee machine did not work or you would have got full marks
08 January 2025
Nothing to complain about
08 January 2025
The staff at BMW (especially my agent) kept me updated with progress and was very professional. BMW exceeded my expectations. Overall, I am very happy with the service experience.
08 January 2025
Very Happy with Battersea BMW
07 January 2025
The staff at BMW Service always are very helpful.
07 January 2025
Very professional and understanding
06 January 2025
Great to deal with, but did keep car longer than expected.
04 January 2025
The diagnostic and remedial work done was good.
03 January 2025
No issues to report
02 January 2025
He was very polite and efficient in replying/communicating. Unfortunately he had no authority to improve my experience. If it was not for Elvin it would be 0 stars!
31 December 2024
I asked for a specific review of the car to find a fault and they found it
30 December 2024
Great team
30 December 2024
Was told that no work would be done on my car until I received a phone call within 1hr of drop-off. Had to chase for a callback to find out work had already started. The person was rushing the call as they "were about to have lunch". Unprofessional.
29 December 2024
Overall satisfied by the service of Battersea. Jake was great kept me informed. Only issues I had were with the courtesy car low tyre pressure light was on and the car play abruptly stopped working on my back to centre apart from that great service
29 December 2024
Great service and friendly staff especially Abby from the repair Center in Battersea was really helpful and friendly also the receptionists
27 December 2024
Service was great. Unfortunately my airbag recall was fitted incorrectly and I only spotted this when I returned home. I was offered to return the next day or have the car collected. Fortunately I'm only 10mins away but it was still an inconvenience.
27 December 2024
professional and quality service
26 December 2024
Service and MOT carried quickly and efficiently. Thank you.
25 December 2024
Good staff
25 December 2024
I still have an ongoing issue that has not been resolved. Therefore i cannot give an honest opinion unless the issue is made good as it should be and will be making further complaints with a lawyer should this not be resolved.
24 December 2024
people that just know what they're doing unlike royal park lane
24 December 2024
On time all the time
22 December 2024
Good information and car returned on time
22 December 2024
Was greeted by very approachable and compassionate staff at bmw park lane battersea who dealt with the handover and workmanship on my vehicle. Very polite and professional. Fantastic team
16 March 2025
Delivery was quick and Kunal showed me all I needed to know with the car