About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

3.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

81 ratings and 50 comments received in the last 90 days.

28 August 2025

I mainly spoke with Kosh, who explained a lot about the car and listened to my specific requirements, which were kindly accommodated.

28 August 2025

Service, Attention to detail and not rushing us into a decision convincing us with replies to every question we had.

28 August 2025

The car, the staff have been amazing and quick to respond with any of my questions although I have yet to receive my logbook and home pod charger information I'm sure it will be taken care of soon.

26 August 2025

Very happy with the service provided by the sales person Jack and Peter Adams

16 August 2025

Nathan was very friendly and kept me updated when my car would be ready

06 August 2025

Very nice staff

02 August 2025

Friendly staff, beautiful showroom, excellent location

01 August 2025

Again the purchasing was really efficient and smooth.

31 July 2025

Again constant communication and things happened promptly

31 July 2025

Great service all round

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29 July 2025

Despite my designated sales person leaving a few days before handover the transition to Nathan handling the sale was well managed.

29 July 2025

Everything ran very smoothly and Nathan and Ameer were very helpful

29 July 2025

Was very helpful and managed to deliver the car a week earlier which was perfect.

25 July 2025

As explained above excellent sales person who was very personable and completely kept me updated with everything

17 July 2025

Polite helpful staff

12 July 2025

Ryan has been very helpful throughout the process and got us the exact car we asked for.

09 July 2025

Very satisfied thank you

06 July 2025

The process to pick a car, test drive it, purchase and take away was seamless with good communication throughout so no complaints from us on this.

05 July 2025

I was extremely satisfied as I was always kept in formed and treated with respect.

05 July 2025

We received very good service from Brian. He was prompt with his responses and ensured the whole process was as smooth as possible.

03 July 2025

Hussein was great and knew the car indisde out

02 July 2025

Jack assisted me with the purchase of the car and he was brilliant, he made the process so easy and answered all questions. Kunal assisted with the delivery / handover of the car and again he was amazing! Made sure I was confident before driving off

28 June 2025

Total experience from start to finish was excellent by our agent down in Park Lane.

20 June 2025

Dane was very easy to deal with and always on hand to answer any questions

19 June 2025

The guys were very helpful and did all they could. The car delivery was excellent. I give 4 not 5 stars because the team seemed not that experienced with electric cars, especially how to charge them, or all the specifications of this model (the iX)

19 June 2025

Brian and Peter are good

17 June 2025

It has been a genuine pleasure to know and work with Jack. He approached me with empathy and professionalism, taking the time to understand my disability and tailor his support accordingly. Jack came down to my level in every sense-demonstrating pati

14 June 2025

good customer service

11 June 2025

Delivered to home address as couldn't collect

08 June 2025

Very professional, kept me up to date with next steps, hardly any time wasted from start of process to delivery of car. Brian whom I dealt with was very professional, pleasant and friendly.

10 July 2025

Same as above

10 July 2025

Accurate info about my service and advice.

07 July 2025

My car had a pop up message that brake pads needed replacement. I checked in online 2 days before the service date, also noting that brake pads needed replacement. Yet, the service centre did not have brake pads in store, they waited until next day

07 July 2025

Good service, but labour charges are a rip off.

05 July 2025

Great place

26 June 2025

Nice , friendly and helpful manager. Answered my questions about punctured wheel in an unbiased way

25 June 2025

Terrible customer care. Very poor communication. Phones never answered, messages and emails never replied to. Very slow service by and repair times. And now no central London location.

24 June 2025

Convenient, kept well informed, easy.

19 June 2025

Good consultant, thank you.

19 June 2025

Caspa is amazing

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18 June 2025

Very pleasant and smooth experience

18 June 2025

Car repaired under warranty and returned very well valeted. See previous answer for low star rating here. Also, original appointment was cancelled with less than 24 hrs notice. I needed to hassle to get a timely new appointment.

15 June 2025

Very quick turnaround of the maintenance even when i dropped the car late. However, some damage was incurred at the seat but this will be taken care off free of charge.

14 June 2025

On the day, I was looked after by a wonderful employee. ( I have forgotten her name but she had an Irish surname). She was professional, helpful and this is why I have given top marks. She is a gem. Thank you.

13 June 2025

Everything was explained & was kept up to date with all work

13 June 2025

Mark was very helpful

12 June 2025

The overall experience was very positive

09 June 2025

My job (MOT and dashcam fitting) were not carried out on the day due to staff shortages and I had to re-book in which was inconvenient.

06 June 2025

All good bar the valeting which was not very thorough inside the car.

06 June 2025

See above

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