About Your Local BMW Retailer

0370 700 5216

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

138 ratings and 86 comments received in the last 90 days.

17 July 2025

Polite helpful staff

12 July 2025

Ryan has been very helpful throughout the process and got us the exact car we asked for.

09 July 2025

Very satisfied thank you

06 July 2025

The process to pick a car, test drive it, purchase and take away was seamless with good communication throughout so no complaints from us on this.

05 July 2025

We received very good service from Brian. He was prompt with his responses and ensured the whole process was as smooth as possible.

05 July 2025

I was extremely satisfied as I was always kept in formed and treated with respect.

03 July 2025

Hussein was great and knew the car indisde out

02 July 2025

Jack assisted me with the purchase of the car and he was brilliant, he made the process so easy and answered all questions. Kunal assisted with the delivery / handover of the car and again he was amazing! Made sure I was confident before driving off

28 June 2025

Total experience from start to finish was excellent by our agent down in Park Lane.

20 June 2025

Dane was very easy to deal with and always on hand to answer any questions

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19 June 2025

The guys were very helpful and did all they could. The car delivery was excellent. I give 4 not 5 stars because the team seemed not that experienced with electric cars, especially how to charge them, or all the specifications of this model (the iX)

19 June 2025

Brian and Peter are good

17 June 2025

It has been a genuine pleasure to know and work with Jack. He approached me with empathy and professionalism, taking the time to understand my disability and tailor his support accordingly. Jack came down to my level in every sense-demonstrating pati

14 June 2025

good customer service

11 June 2025

Delivered to home address as couldn't collect

08 June 2025

Very professional, kept me up to date with next steps, hardly any time wasted from start of process to delivery of car. Brian whom I dealt with was very professional, pleasant and friendly.

04 June 2025

Was kept informed at every stage. Delivered when stated very helpful

03 June 2025

All went very smooth, I am very pleased

02 June 2025

It was a seamless painfree process and Brian has been excellent throughout it all.

29 May 2025

Jack was very helpful from the purchase to the delivery of the car on my birthday. Great job very happy with him.

29 May 2025

Brian Kruja provided excellent support throughout buying to delivery process 5star for Brian

28 May 2025

I ordered the vehicle before one was in the country. The delivery had to be delayed as the new X3 had a Stop order on it. It was due to be delivered on the 1st May. I collected the car on the 23rd May. The salesman Kunal kept me informed on the "fix"

27 May 2025

Ryan Barnes was very courteous and diligent when it came to offering his time and was on top of all material that had to be done. Also he was very kind to go over all the features of the new car with me.

26 May 2025

Very positive experience during purchase and delivery. Great customer service from Kunal and whole Park Lane team.

23 May 2025

Everything was very professional and dealt with in a timely manner. Very good staff who make you feel welcomed and comfortable.

16 May 2025

All that i have mentioned in question 1 about Jack's exceptional customer service as well as all the staff smiled and made me feel very comfortable and welcome. Greeted at the door, offered beverages and all staff were so organised and ready to help.

09 May 2025

I have no complaints at all and Mon could not have been more helpful, everything was done quickly and efficiently

09 May 2025

Same reasons

08 May 2025

The experience was great. The business development manager at Park Lane Group Supplier Programme was flexible and attentive to my needs, and expectations on the order and delivery of the car.

05 May 2025

Good communication. Not pushy. Friendly and helpful. Answered all my questions and patient.

05 May 2025

Couldn't fault anything.

03 May 2025

From the moment of contacting to picking up the car the communication was clear and friendly.

02 May 2025

Both parties wnated to sort a deal , and it was done. Good experience with the people at Park Lane.

02 May 2025

Always informative and responsive.

01 May 2025

Ryan Barnes looked after me with complete professionalism. I felt like his only customer. He was incredibly supportive, flexible and totally focused on delivering the best customer experience.

30 April 2025

James Bashford has been brilliant throughout the process, from helping me choose options to speeding up the delivery where he could.

29 April 2025

I dropped in unexpected and the team were courteous and made time for me before pick up, as I was anxious and wanted everything to go smoothly

29 April 2025

From the receptionist to Mon the Sales person. Made to feel very welcome from drinks to handover stage of car

29 April 2025

Peter Adams and Enamul Hussain gave me great service and were so helpful and understanding.

26 April 2025

Seamless process with Kunal Jarodia

10 July 2025

Same as above

10 July 2025

Accurate info about my service and advice.

07 July 2025

My car had a pop up message that brake pads needed replacement. I checked in online 2 days before the service date, also noting that brake pads needed replacement. Yet, the service centre did not have brake pads in store, they waited until next day

07 July 2025

Good service, but labour charges are a rip off.

05 July 2025

Great place

26 June 2025

Nice , friendly and helpful manager. Answered my questions about punctured wheel in an unbiased way

25 June 2025

Terrible customer care. Very poor communication. Phones never answered, messages and emails never replied to. Very slow service by and repair times. And now no central London location.

24 June 2025

Convenient, kept well informed, easy.

19 June 2025

Caspa is amazing

19 June 2025

Good consultant, thank you.

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18 June 2025

Very pleasant and smooth experience

18 June 2025

Car repaired under warranty and returned very well valeted. See previous answer for low star rating here. Also, original appointment was cancelled with less than 24 hrs notice. I needed to hassle to get a timely new appointment.

15 June 2025

Very quick turnaround of the maintenance even when i dropped the car late. However, some damage was incurred at the seat but this will be taken care off free of charge.

14 June 2025

On the day, I was looked after by a wonderful employee. ( I have forgotten her name but she had an Irish surname). She was professional, helpful and this is why I have given top marks. She is a gem. Thank you.

13 June 2025

Everything was explained & was kept up to date with all work

13 June 2025

Mark was very helpful

12 June 2025

The overall experience was very positive

09 June 2025

My job (MOT and dashcam fitting) were not carried out on the day due to staff shortages and I had to re-book in which was inconvenient.

06 June 2025

All good bar the valeting which was not very thorough inside the car.

06 June 2025

See above

03 June 2025

The truth is what matters

26 May 2025

Longstanding customer and always satisfied

24 May 2025

See above.

23 May 2025

One star missing because of the cost - I asked for the air-con system to be checked but the guys did not top up the coolant, suggesting I bring it again for that to be done - at additional cost.

21 May 2025

I like the guys; they do a good job I'm a loyal bmw customer - I currently have three of your cars. I'm not impressed that you're closing the site down, at the end of the month, I understand (!), and have not deigned to tell us yet. Brand damage.

21 May 2025

Everything went well except the pick up. No one called me to say the car was ready to be collected and I was unable to get a call back (called twice) or to get through to reception. As I live close I was able to walk down to check and car was ready

20 May 2025

Service was good

19 May 2025

Because the don the job in right time

18 May 2025

Seems like the work was done to a decent standard. The convenience of the shuttle to Stockwell station is incredible. The staff could've been more polite and communicative about what was going on. Quite a long wait to pick up the car (20-30mins)

18 May 2025

All went well. They picked up the car and delivered it back.

18 May 2025

Excellent communication

18 May 2025

Great staff, polite and helpful!

13 May 2025

Please refer to above.

13 May 2025

As above. Excellent experience

08 May 2025

Largely satisfied but just felt the communication from the centre could have been a little better when my car was kept a couple of days longer than I expected. I didn't need the car urgently so not a massive issue.

05 May 2025

MOT was done one day before anniversary. I didn't get a refund as promised from previous year.

04 May 2025

as above

03 May 2025

Staff who know the cars inside and out and are easy to talk to

03 May 2025

Very easy and problem free service with good customer service.

01 May 2025

Efficient staff who explain any issues about the car

30 April 2025

Above

29 April 2025

Fast service. However, follow up repair request including call back request is still outstanding.

26 April 2025

See answer to previous question.

25 April 2025

Satisfied with service and location of yr service centre. Abby has always looked after me well.

25 April 2025

Very satisfying

24 April 2025

Done afew hours early

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