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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
267 ratings and 141 comments received in the last 90 days.
19 November 2023
Annalisa Thatcher, who was my point of contact was absolutely superb, nothing too much trouble. Always responded quickly and positively, nothing too much trouble. A+ experience!
18 November 2023
Pleasant service
13 November 2023
Friendly professional service with excellent knowledge of their products
11 November 2023
Your agent Leigh was always helpful & very "diplomatic" in handling delivery delay
08 November 2023
Very satisfied with the handover and ordering of the vehicle, couldn't have been better.
06 November 2023
All good
06 November 2023
Again it was down to Val @BMW Par Lane who was very professional but also great to deal with.
04 November 2023
I was very satisfied by the pre sales discussion and flexibility shown by BMW Park Lane. Likewise the handover was done to fit my schedule on the day and was very professionally handled.
03 November 2023
Simple and straightforward process and the attendant Mr Mon was super helpful.
02 November 2023
Pleasant experience, all paperwork had been completed prior. Allowed me to enjoy the experience of buying a new car.
30 October 2023
new car had scratch on the bonnet provided with key rings that don't accommodate the car keys rubber car mats left in boot, not put in place dirt from shoes in footwell from staff salesman apologetic. needs returning for 48 hours
30 October 2023
Great handover experience for my wife and I
21 October 2023
At no time was the process of purchase and exchange difficult - the opposite in fact. I was kept informed via email and telephone of the process.
20 October 2023
Sibel Hodzheva was extremely helpful, pleasant & a nice person to deal with. She was patient showing us everything. I felt a lot had changed on the new car, it will take us a while to get used to it all.
13 October 2023
All was handled well and difficulties smoothed out admirably
11 October 2023
Annalisa made the buying experience completely hassle free and accommodated all my requests / changes.
11 October 2023
Quick and satisfactory. Great staff at park lane BMW. The team went above and beyond to ensure we got everything we wanted very efficiently and always with a smile.
11 October 2023
Were very helpful throughout the process. Kosh was very helpful and understanding and didn't get annoyed with my constant questions about trading in my vehicle and questions about new vehicle along with arranging finance
07 October 2023
Professional, friendly, great communication Excellent service from Chris & Kunal
05 October 2023
Sibel immediately made me feel comfortable with all of my choices and made the whole ordering process so enjoyable. I would highly recommend her. She was great at the handover, despite the location not being great, but she made the day very special!
04 October 2023
Mon was very personable and professional happy to have dialogue outside of normal office hours which is commendable The handover was good and car presented well and also had a follow up call to make sure all was well with the vehicle and experience.
04 October 2023
The pre-delivery process was frustrating (incl. 4 occasions in Sep when Ram did not ring back as agreed), the delivery was at a time I said I could not make, and the car was delivered with almost no fuel, missing the after car pack and not debadged.
04 October 2023
Hussein Qureshi Was very helpful, well beyond what I have expected. Being a new comer to the UK, there are many things that I need to learn, Hussein was very patient and willing to help. He had a big part in my decision to purchase my new BMW.
04 October 2023
Good customer service, clean and tidy surroundings.
04 October 2023
Salesman was good, not much flexibility from management, very poor at responding to phone calls - call picked up by reception with a message left for a call back but often had to reprat the call to get through. Need to improve here.
04 October 2023
Very satisfied, everything was explained clearly.
03 October 2023
I have been dealing with BMW since 1978. I feel it is like my home .
02 October 2023
Professional and beyound the call of duty. Even through difficult moments everyone has stepped up to the mark.
02 October 2023
MyBMW app integration can be improved for global (non-UK) Apple Store users, but a relatively minor issue
01 October 2023
Can't thank him enough kunal was amazing from start to finish. Thanks so much for evening kunal.
30 September 2023
Helpful, courteous and explained controls, too much to take in at the time but sent email with kinks to help
30 September 2023
The staff Hussein Qurashi and Moe Laher were really good
29 September 2023
Very quick and simple .
24 September 2023
On time, thorough explanation of the features
22 September 2023
I was looked after very well
20 September 2023
Regular contact and updates
19 September 2023
The sales team were extremely efficient and very pleasant to do business with.
18 September 2023
Unfortunately the bonnet was not seated correctly which I feel should have been checked before delivery. Due to this I has to refuse delivery of the vehicle. That's the only thing preventing 5 stars. The solution to this was handled well.
14 September 2023
Quick turnaround and a thorough discussion of all options available.
13 September 2023
Annalisa and Chris Leamonth are great ambassadors for the BMW brand
12 September 2023
Very friendly staff, process was very smooth and was able to drive away within an hour!
12 September 2023
Yes indeed the staff was very accommodating
12 September 2023
I was very satisfied with the overall experience from purchasing to receiving my vehicle. I couldn't of asked for more - professionalism from start to finis!
10 September 2023
Arrived when it said it would
07 September 2023
Ramtin provided an excellent service end to end. Always available to answer any questions and quickly processing any requests. Will come back to him in the future and would recommend to any friends or family.
07 September 2023
very helpful salesman David Joseph keep in touch through the whole transaction .
05 September 2023
Seamless easy and all done online
05 September 2023
Attentive friendly staff
05 September 2023
SALEMAN TOLD ME WHATS IN CAR AND NOT THERE
29 November 2023
As above
29 November 2023
Efficiency and a job well done.
29 November 2023
I still have the motor light on. Issue not resolved
29 November 2023
Very nice and very swift response
29 November 2023
See above
28 November 2023
Everything worked great.
28 November 2023
As above really.
27 November 2023
See above
27 November 2023
Got my car back same day and didn't inconvenience my work and apical time
27 November 2023
Service was good bmw Battersea is my local dealer
25 November 2023
- Warranty not covering a simple software upgrade due to a defect ( not an update ) - Cannot get the information of the manager to receive a proper solution. - Random prices.
24 November 2023
had to wait for 90 min to collect my car after being informed that it is ready but the team has forgotten to wash the car; car returned with remote control having a limited battery
23 November 2023
On the first occasion I took the car in nothing was done, it was booked a month previously. On the second time, also a month later, I was told BMW was not covering the £800 bill, I had to make a lengthy call myself to get the decision reversed.
23 November 2023
My car only went in for a routine service/MOT but ended up costing almost £2k (cracked head cover needed replacing, during which process a bolt sheared & needed drilling out). I was without my car for a week, very inconveniently
22 November 2023
Car was ready and repaired with little fuss Keeping a service history with BMW to me maintains value and assures me of original BMW parts used
21 November 2023
The are no words to say all the experience was stress free.
19 November 2023
Clean car
18 November 2023
Good service but the location is a bit inconvenient
15 November 2023
Car purchased two years ago. Recent experience was a service at BMW Battersea The adviser Linda Hegarty was professional, efficient, friendly and helpful
14 November 2023
Professional and friendly service Josh was a pleasure to deal with.
14 November 2023
Only issue was speed of contacf
13 November 2023
It was at Battersea, not PL. but excellent
13 November 2023
Communication during the day could have been better ie when the car was ready and 5.30 is early for last pick up.
12 November 2023
All good. Would have given 5 star but ended up waiting quite a while for wagh to be completed. Otherwise all good.
08 November 2023
The fan issue was repaired but required a revisit. Repair to the damage is still awaited.
08 November 2023
Connected to my previous statement.
08 November 2023
Very good service.
05 November 2023
Professional and efficient, but not adequate sound on the visual inspection report
03 November 2023
My requests were ignored and the service was dismissive and rude
31 October 2023
not too good already placed a written complain
31 October 2023
The booking process appears to be seamless but it isn't. In the end I didn't get all of the problems that were flagged on the in car computer resolved, and to be honest I'm still not sure why.
31 October 2023
Very efficient, good communication, very transparent with cost
29 October 2023
Please see above.
29 October 2023
Poor as described above
28 October 2023
Got everything sorted in a timely manner
28 October 2023
All my expectation were met
28 October 2023
Because i could see the difference after..
27 October 2023
Special mention to Rosana, Ryan and Shabir from Battersea BMW Body Shop. Very accommodating and helpful.
25 October 2023
Was booked in to the wrong centre, the centre closest to us where it was meant to have been booked in gave us very very poor service. They kept out car for 1 week. It was a nightmare. Not even given the opportunity to give a courtesy car
25 October 2023
The car was returned with secondary alarm not working and components moved Attempts to reach service department have been fruitless via e mail and phone messages
25 October 2023
Professional and courteous throughout my recall. Checking in was seamless, and my appointed Service Consultant, Mark, kept me informed of the progress and promptly advised once completed. The return of my car was quick and was on my way soon after.
24 October 2023
Joshua as mentioned above went over and above to ensure I was looked after professionally. Also a tall youngish Asian man out side assisted me when my back went in parking my car and escorting me to the reception area I can't thank them enough
23 October 2023
See 1.
23 October 2023
Abby Strawson was very professional and knowledgable of my issue with the car she explains to me in details.
23 October 2023
Lydia went above and beyond to assist me with my service and to get a loan car for the period that my car was in the service centre. Excellent customer service.
22 October 2023
See previous answer.
21 October 2023
Please see above. Eventually sorted, but I brought my car in on Monday morning and would have received that afternoon or the following morning, but had to chase my point of contact.
21 October 2023
As above.
20 October 2023
Helpful from.start to finished and worked around my needs.
19 October 2023
Smooth experience, was able to provide information thru the app and service rep very courteous and helpful
19 October 2023
Difficult to communicate with. When they did the ADAS recalibration it had to go back to be re-done. BUT one staff member, Abigail Strawson, was extremely helpful.
17 October 2023
Such much better than Brentford and croyden
16 October 2023
Updated on a regular basis
16 October 2023
MOt and service all done well and quickly
14 October 2023
Because everything I asked to be done on the app was not done
12 October 2023
Very quick cominication
11 October 2023
The MOT report stated that the mobility sealant and first aid kit were out of date. Why was I not informed about this when I picked the car up. It should have been replaced right then and there! Bad service!
11 October 2023
People in service. All mannered and helpful . Not rude like years before.
09 October 2023
Completely satisfied
09 October 2023
Linda Hegarty is an absolute delight, getting ahead and knowing exactly what the customer wants before they even ask for it. Her professionalism and perseverance to ensure your best interest puts your mind at ease and your car in great hands.
06 October 2023
The video is good. I would have appreciated an explanation of why it might be that the tyres on one side were more worn on one side than the other.
04 October 2023
Linda literally exceeded what I class as good service. Amazing member of your team
03 October 2023
Good but a bit of waiting needed even if it's comfortable and there is coffee
03 October 2023
I'm very disappointed with the service first thing they didn't call me and tell what is wrong with my car?? When I called them they told me isn't EGR but it's DPF and to diagnostic it I have to pay and I asked for second opinion and it's EGR
01 October 2023
Car also cleaned
29 September 2023
Service was very good. However there was a booking mistake from BMW side so I had to leave my car there for 2 days to allow service to be done.
25 September 2023
Cost seems high for what was done - or was it? No real explanation of how service package works - does the payment made really cover 4 years, even though it was around the same cost I'd have paid for a one-off service?
24 September 2023
Because they've completed the service very quickly on the same day
24 September 2023
Helpful and polite. Called me everyday with an update on my car. Amazing staff.
22 September 2023
It would have been 5 stars if they receptionist didn't make me wait to find my details, when the the gentlemen at the gate already verified my details and I checked in online. Very unprofessional, was made to sit and wait 15 mins and no apologies
22 September 2023
Darragh and Josh were extremely helpful and had my car fixed and returned to me in less than 48 hours.
22 September 2023
I brought the car for a loud sound in the gear train. I told the client advisor this issue was encoutered when decelerating from ~50mph to 20mph (w. video). They took the car around the corner, logically couldn't reproduce and charged by £60 for test
19 September 2023
After some confusion on booking a repair for a switch on my steering wheel, this was given free of charge after an investigation. The team out in extra effort to validate what I said and offer this as promised.
18 September 2023
I always get the best of the best customer service when I visit your branch. From the reception to the customer service agents. Always on point and they always make me to feel at home. Withe offer of coffee and drinks. Kudos to Bmw Park Lane
18 September 2023
Friendly and timely. The 'health check' on my car was done in the time allocated - I was able to wait for the car at Battersea.
18 September 2023
Quick service with good communication.
18 September 2023
did the job
17 September 2023
Did not carry out instructed work
17 September 2023
Speedy service with regular updates
16 September 2023
Excellent service
12 September 2023
Bit more expensive than initially advised and I expected.
11 September 2023
Mark was excellent from pre call to seeing me out. Brilliant service.
09 September 2023
Good
09 September 2023
Good customer service
09 September 2023
Feel like it's a true reflection of how I feel
08 September 2023
Dropping off my vehicle and subsequently collecting it was completely straightforward and easy!
07 September 2023
All problems were resolved with my last service.
07 September 2023
All went well.
06 September 2023
Good communication with and from the service manager. Work completed in time and entirely satisfactory. Good drop-off and pick-up experience. Car was cleaned.
06 September 2023
Josh was knowledgeable , genuine and kept me up to date through out the vehicles visit. I love coming to Park Lane Battersea, the team excel at customer service.
06 September 2023
All good.
24 November 2023
good experience overall