I believe chris Dunn went over and above I'm giving a good BMW experience I will go to follow-up call some days later to verify If I Was satisfied with the repair and I've never had that in 16 years in dealing with BMW

Chris.M from the service team was extremely courteous, friendly and profeesional.

Everything was done on time and as expected

great and out of this world

Amanda and the team was very helpful and polite. kept me updated and made sure the car is returned in a prefect position. thanks!

Service was excellent, but appointment time was too long.

Park Lane good as you quickly made a vehicle available when we 1st purchased the vehicle last August as delivery delayed . The oil/tyre change at your Battersea branch,follow up was average as we had to chase as oil filter was damaged in process.

Professional & efficient service...

The lady that served me was exceptional. She communicated well and made me feel at ease. She also answered questions that I asked which were not related to the service and got the answers for me

Car wash could be better, this has always been a gripe of mine with BMW. Service from the reception and the helpdesk were amazing as ever

The repair was done quickly and to a high standard, and the lady who dealt with me in the dealership was great. But the booking in process was pretty bad (see next answer).

Expensive hence not completely satisfied. Receptionist very professional. Service advisor as you would expect at a main dealer professional.

I wanted an MoT to be done but was told later inthe day that MoT machine was not working so I had to leave the car overnight. Next day I did not get any status update ans had to call at 3 pm to find out status.

Generally excellent, but took longer than anticipated to find and repair the issue.

I was called at 3.00 after an MOT/oil change the car was ready. I arrived at 5.20 and was told that the car had gone for valeting and would be back shortly. I waited until 6.40 and then received a "sorry - our mistake"

There is the suspect that the bmw centre did the check inspection without to connect all the pipes at the end. After the inspection the car had more problems than before

Staff was accommodating.

Initially got the quote on the phone for £200 and then ended up paying £400.

quick while I waited service

Efficient and accurate

I was treated quickly and courteously by well informed staff. However, I had an uneasy a sense that they were trained, or even incentivised, to sell add-on services.

No warranty on part that was eight months old, replaced by Park Lane. No goodwill shown to help rectify the situation.

The Service team did replace the engine but did re-fitted several panels inside the bonnet without all the screw. Inside the engine bay, they left all the parts filthy. Not a premium job

Was rudely and aggressively spoken to by the service agent.Then when driving my car the on board monitor did not work so I had to return. The reversing camera had been turned off. It had to go back to rectify it. Should have been done before collect

Very efficient people. Prompt to response emails/answers that I had

No outstanding issues

Abby Strawson handled it

The tech review of my car said the window washer reservoir

I take exception to being lied to.

It took 3 days before the car was ready for collection. Following my request to speak to the Manager about the delay, a courtesy car was made available and the rep kept me informed. A patient technician demonstrated the park assist function.

The request to clean/check the brakes and inspect them for damage possibly was only a visual inspection. The additional work had to be authorised again and I had to wait another day. Also over charged for 1st service - I had to argue for a reduction.

because I was

The repair did not fix the problem completely. Bluetooth connectivity still drop occasionally.

Satisfied by service from the actual garage - Grant & Abigail very knowledgable & helpful. Good communication that car ready in good time - just the booking in information that was erroneous and the long wait stops me from scoring higher

The reception staff and booking service needs to be setup again from scratch. You can not even book an appointment while you wait on line. Once you get past the booking and in the gate it is good and valued service.

For a first service, a tad more expensive than I had expected. And only other niggle was that the boot had not been vacuumed, whereas the rest of the car had been. These are small niggles - otherwise, very satisfied

Efficient service but not great value. Kept me informed

communicated well and did a good job

I have BMW tyre insurance and this is my first claim - although it took a while to establish both facts! Several months ago a nail was found in a rear tyre but as it only caused a slow puncture I deferred claiming - resulting in reduced amount claim

I was disappointed that the work wasn't included under my warranty

Very efficient and courteous service. I felt completely looked after.

Chris was hugely helpful and an absolute asset to your company, can't thank him enough for his help. Only reason not to give 5 stars is that it took a long time to get the issue with my car sorted

The service I received was outstanding and I commend in particular, the young woman who took care of everything...I don't remember her name but she sits at one of the service desks.

Very professional, kept me informed, friendly

Love BMW

Good service

Was not taken seriously, eventually they got it wrong but I still had to pay for it.

i had red warning lights stating that the front brake pads needed replacing urgently, but was told the parts the car needs are on "major back order" meaning they are not only not available in England but Germany too, which i find staggering

The services booked via the website were not performed at the price quoted.

I have had the car in multiple times for squeaking brakes and they are never fixed.

The replacement of a faulty key air conditioner component appears to have been done well. Our service advisor was friendly and kept us informed. Having to wait four weeks for an appointment was a shock to this former BMW owner from the US.

BMW staff were always welcoming. Customer receives a full summary of work carried out. Also receives a video clip of the car health check service of the work completed.

i think the representative did best he could given the computer issue

Was informed at 4.30pm that my car would not be seen today due to staff unavailability, presumably this was known in the morning.

Team tries the best but again servicing a large number of cars is a challenge

See above,

As above

Exemplary service

Car serviced ok , all went smoothly

They fixed everything that I asked them to do and more.

The work was reported to be complete and the car cleaned but the cleaning had not been done when I arrived so I had to wait a considerable time for it to be carried out. The standard of cleaning was poor.

Although the parts were not ready to be picked up when I was told to be, the recovery was smooth and I felt I was treated as important customer.

Estimate provided by the "Book a Service" website at https://parklanebmw.bmw-retailer-service.co.uk/book-appointment/ is that an Engine Oil Service for my car should cost £248.28. The actual cost was £344.77. You should provide better estimates.