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THE BMW X3 M SPORT.

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The BMW X3 and BMW X4, from BMW Park Lane

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BMW Service Vacancies.

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19 Plate Sales Event

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THE BMW X3. LEAD WITHOUT COMPROMISE.

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THE BMW X4. TAKE CENTRE STAGE.

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Motability Open Day

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THE NEW BMW X5

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INTRODUCING… THE 8

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Company Car v Company Allowance?

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Park Lane Competition - Frieze

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The new BMW Z4 Coming March 2019.

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THE SUMMER OF 68.

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BMW Park Lane Rewards - Driving Experiences

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Park Lane DTM Ticket Competition

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Park Lane BMW Park Royal

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The Fluid Grey Edition BMW i3

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How Good Are You?

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The Goodwood Festival of Speed – The Silver Jubilee

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10 Questions with Chris Learmonth

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Proud Sponsors of SouthWestFest

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BMW Help: Recalls

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The Park Lane Way.

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Hawkins and Brimble Launch event at BMW Park Lane

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Customer Service Hero Award

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Park Lane Corporate and Diplomatic Golf Day

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CHARGED.

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Taste of London

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May Fair Hotel Swan Lake Live Screening

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BMW M5 Competition

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PARK LANE SALES EVENT

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Fully Charged Competition

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Already a BMW Park Lane Customer?

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The BMW X Range, with Chel-ski

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Follow the Leader

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The Home of BMW Lifestyle, Parts and Accessories.

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THE BMW iPERFORMANCE RANGE

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Winter is Coming.

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MPowerment

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Hallie Sara X BMW i Park Lane

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THE NEW BMW M5. IT HAS IT ALL.

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Impress with the new BMW Shadow Edition

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BMW INDIVIDUAL

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BMW Park Lane - Service Centres

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London's Going Green

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The Park Lane Edition i8

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Customer Complaints Procedure

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Park Lane Genius

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The BMW iPerformance Event

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Under The Corporate Microscope

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Frances Holland School - Gala Event

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UK Military Sales Executive Vacancy

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BMW Standard Equippment

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Launching a Low Emission Neighbourhood

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The Benefits of the BMW i3

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BMW Park Lane at the Royal Variety Performance

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Annabel Dimmock, on the rise

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Park Lane Showroom

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The Royal Variety Aftershow 2016

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Dental Focus and 7connections Event with BMW i Park Lane

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LOST FOR IDEAS THIS HALF TERM?

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Frieze Art Fair

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The IoD Networking Event - Thursday 14 July

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Park Lane Newsletter

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BMW 7 Series Craftsmanship Event

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BMW i - Women in Business Event

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BMW i - Corporate Networking Breakfast

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BMW 7 Series Exhibit Welcome Event

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Westminster City Council - Greener Action plan

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Park Lane Black Editions

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The BMW Chauffeur Programme

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Aftersales Relaunch Competition

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Where Next?

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The BMW Park Lane Signature Event.

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Our Winter Driving Tips

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW i3

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BMW Park Lane Loyalty Voucher

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Give your BMW a liquid detox.

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THE BMW M140i.

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THE BMW 1 SERIES.

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Explore the dealership

Home of BMW in the Heart of London

Home of BMW in the Heart of London

BMW Park Lane are the only BMW UK owned Retailer in the UK. Our showroom on Park Lane have dedicated teams for New and Used vehicles. Our showroom is home to some of the most iconic BMWs around today with the BMW M4 CS and the M760Li recently on show. View the entire BMW range on our website and our latest offers and get in touch with a member of the team to organise your visit or test drive.

BMW i Park Lane

BMW i Park Lane

We are the only BMW i Showroom in the UK. Our dedicated team of BMW i specialists are on hand to give you the best experience when going Electric. We understand the anxieties of moving to electric mobility, so our team on Park Lane are here to help you with this exciting transition. View our products and get in touch to find out more about how we can lead you into the future of mobility.

BMW Battersea

BMW Battersea

Our purpose built Aftersales Centre on Stewarts Road in Battersea houses our Service and Parts teams. If you are in need of a routine maintenance check, service or repair, our trained team of technicians will have the answers. Our shuttle will be able to pick you up and drop you at the local tube stations to provide that convenience you need from us. Browse our website for all your Aftersales needs and get in touch with our team to organise your next visit.

Our Partners

Our Partners

Here at BMW Park Lane we value relationships. With our customers of course but also with local companies. We are working with an excellent selection of companies who help us deliver the service you would expect from the flagship BMW Retailer in the UK. Find out more about our partners today.

Meet the team

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Lukas Ryan

General Manager
  • Years at the dealership 13
  • Department BMW Sales

Kam Pankhania

BMW i General Sales Manager
  • Years at the dealership 16
  • Department BMW i

Peter Adams

BMW Sales Manager
  • Years at the dealership 16
  • Department BMW New

Richard Anerville

Used Car Sales Manager
  • Years at the dealership 10
  • Department BMW Used

Mark Moore

Retail Manager
  • Years at the dealership 4
  • Department BMW New

Mark Allen

Sales Executive
  • Years at the dealership 1
  • Department BMW New

Chris Howard

Retail Manager
  • Years at the dealership 9
  • Department BMW New

Anthony Ambury-Sullivan

Sales Executive
  • Years at the dealership 3
  • Department BMW New

Thomas Godfrey

Sales Executive
  • Years at the dealership 0.5
  • Department BMW New

Ian Podmore

Motability Specialist
  • Years at the dealership 1
  • Department BMW New

Simon Philpott

Retail Manager
  • Years at the dealership 10
  • Department BMW Used

Scott Walker

Sales Executive
  • Years at the dealership 3
  • Department BMW Used

David Joseph

Sales Executive
  • Years at the dealership 4
  • Department BMW Used

Luke Jeffery

Retail Manager
  • Years at the dealership 11
  • Department BMW Used

Wayne Brennan

Sales Executive
  • Years at the dealership 1
  • Department BMW Used

Bellal Abbas

Retail Manager
  • Years at the dealership 1
  • Years in the industry 14
  • Department BMW Used

Korab Galica

Sales Executive
  • Years at the dealership 1
  • Department BMW Used

Kosh Mehta

Sales Executive
  • Years at the dealership 11
  • Department BMW Used

Martin O'Hara

Sales Executive
  • Years at the dealership 11
  • Department BMW Used

Stephen Wilson

Sales Executive
  • Years at the dealership 10
  • Department BMW Used

Tony Pasztor

Retail Manager
  • Years at the dealership 2
  • Department BMW i

Alessandro Romano

BMW i Sales Agent
  • Years at the dealership 1
  • Department BMW i

Jake Anderson

BMW i Sales Agent
  • Years at the dealership 1 month
  • Years in the industry 2
  • Department BMW i

Callum Comery

BMW i Trainee
  • Years at the dealership 1
  • Department BMW i

Russell Knight

BMW Group Buyer
  • Years at the dealership 2
  • Years in the industry 10
  • Department BMW Used

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I got an early appointment and kept informed of progress on diagnostic and ultimate repair

Service

Took 30 minutes to drop off car and 45 minutes to pick it up.

Service

Slow to obtain booking on the telephone. Quite a long wait on arrival at service centre prior to being attended to.

Service

The windscreen wash water had no anti freeze and iced up in motor way. Never with Audi VW MB and previous bmw service. Unsafe for a simple task.....

Service

I tried twice to come in to look at cars before the last disaster with you servicing branch which has lead to me to swear off bmw's I took time out twice to meet with your sales team, once I walked out after 30 mins I wasn't even attended to.

Service

Easy to book. Sit and wait in comfortable surroundings nd the coffee was good.

Service

Would have been good to be reminded that transfer service must be booked in advance!

Service

A total lack of communication - I did not receive one call from the dealer I had to call myself, was always put on hold or asked if someone could call me back. Then the work agreed was not carried out meaning my car had to stay in for extra few days.

Service

Lack of contact with people who want to sell me a 7 series. Rudeness, inconsistency, lack of information all from people whose salary is less than I would be about to spend yet again. Unacceptable - one has a choice at this level.

Service

new rear brake pads and discs have started to squeal and squeak every time i brake, also i mentioned i was losing 2 pints of water a month and was told they pressure tested the system and found nothing then 2 days later the warning light came on

Service

Completed very satisfactorily

Service

See answer above. They did in the end top it up for free, showed me how to refill it and were very nice on the day. When you speak to a mechanic, they are good but there are so many layers of misinformation to get through.

Service

Parts ordered 3 weeks in advance of service were incorrectly ordered by BMW and on day of service could not be fitting so the job could not be completed and had to arrange 2nd appointment and time off for job to be completed.

Service

Excellent customer service. Making extra efforts for customer.

Service

It's the pronciple! If my staff acted with such blatant disregard and lack of courtesy I would be fuming.

Service

From reception to exit, friendly professional knowledgable helpful

Service

The service itself was good and the car was valeted, but the driver who returned it to us (this is a motability vehicle) had filthy boots on, and left the interior of the drivers footwell so dirty that my husband had to wash the mats and carpet.

Service

Staff were friendly professional and efficient

Service

Took 4 days to find the issue which is a bit long but staff was great throughout

Service

Courteous staff at all timesDelivery to and collection from Stockwell Tube was important to me.

Service

Ronseal test. Properly serviced, finished on time, kept well informed.

Service

I have a key and a trackstar fob. You have lost my fob. I have called services many times and you have not called me back in order to recover my fob. I am very disappointed and plan to file a formal complaint as a lost fob is a security issue.

Service

Knowledgeable, customer focussed staff looking to HELP rather than process

Service

All work completed. The drive away from the garage felt that it had actually undergone a service (in my long experience with other garages, it has not always felt that way). Cleaned well and pleasant people to deal with.

Service

Perfect service

Service

You ALWAYS sort out my problems - you are stars and I will NEVER leave BMW- want to buy a new one next year!!

Service

When compared to a certain local BMW authorised agent. Parking - very easy; car park is attended and managed. Good communications throughout the process. Lift offered to station without having to request.

Service

Nice clean service area with good facilities

Service

Product was installed and works great, shame about the rear camera installations.

Service

As above. Reliable, good communication, great attention to detail, friendly and professional, plus high standard work.

Service

Because the excellent service received.

Service

I was never told what all was done on the car any defects were found and repaired

Service

Car was serviced; tyre was replaced; cost was not unreasonable.

Service

Everything promised has been achieved.

Service

Seamless delivery, all staff courteous and helpful

Service

Would have been perfect, if the driver wasn't 15 mins early to collect my car and half an hour late to drop it off- which has happened a couple times in recent weeks.

Service

Happy with the way they understand your needs

Service

I had a BMW cap missing on one of the tyres. I can't believe there are no spares to replace as a gesture but alternatively I was offered to come back again and purchase one instead.

Service

Kind and efficient service, reasonable pricing, taxi service

Service

We had tremendous issue with BMW Park Lane regarding the vehicle collection which was going in for servicing. The BMW representative was not able to get the car out of the parking space and caught the wing mirror on a side wall when reversing the car

Service

The team spent time trying understand the issue and how to resolve it. It is appreciated when the team understand the clients concerns

Service

Because they did all that was requested without any nasty charges!

Service

Staff are very good. Grant did a good job. Location is not very good. No one could see if my car was booked in when I arrived. It was but it was not on the list at reception

Service

I have a service pack running to 2019 and was surprised Bmw Parklane had to charge me for my last service, not sure where the communication broke down on this but it was an unpleasant surprise when finding out.

Service

Car ready when promised and had been cleaned.

Service

Easy to book in. System knew what was required. Client service team were very polite, professional and helpful - providing me with advice and options for servicing and parts. Shuttle service is excellent also.

Service

Excellent service and care from whole team especially Abbe Stuart’s road and Daniel nine elms

Service

BMW Park lane is very easy to access and comfortable. There was a slight delay in delivery, but nothing that caused any great concern, or issue as we retained the existing 2 Series in the interim.

Sales

Good overall. Except for my finance comments.

Sales

Alex King was a great salesperson, very helpful, helped us every step of the way

Sales

efficiency

Sales

It was a very special time with the unveiling of our new car!

Sales

There was a scratch on the bonnet which we feel should have been picked up and rectified by the PDI check, very disappointing considering everything else worked out well

Sales

Mark Allen did an excellent job in providing an initial quote and then organising the change over from our existing M2401 to the new M140i

Sales

Kunal looked after me extremely well and made the purchase a very easy process.

Sales

Total integration of vehicle knowledge, service and full package solution

Sales

Very friendly and professional service by all staff and particularly Haytham. No pressure by staff and always accommodating to my own schedule.

Sales

Car arrived later than expected. Communication could have been better between order and delivery.

Sales

We were very impressed by the patience and helpfulness of Mark Allen who made every effort to match our requirements with a suitable car

Sales

Good knowledge and service. Polite helpful staff

Sales

A delightful experience - attentive, felt valued as a customer, felt I got a reasonably good deal. Lots of lovely personal touches.

Sales

Customer service is outstanding.

Sales

Ajay was fantastic - truly a great salesperson who knew his products well. He was not aggressive or arrogant and adopted an excellent manner of customer care.

Sales

I'm disappointed that our ipod nano does not work with this car when it worked perfectly with our two previous BMWs.

Sales

Clear and straightforward throughout the process. Unwaveringly polite

Sales

Thanks to the high level of professional care Mr Ajay Gharu took at every step.

Sales

Whilst I have been buying new BMW's since I was 21 years of age. This purchase and the previous new X1 purchase are both Motability vehicles. BMW Park Lane was the only dealership to treat us as human beings and not scum unlike Ford & VW dealerships.

Sales

Very personable service

Sales

no complaints at all

Sales

Tom Godfrey at Park Lane was first class