After only one month of purchasing a £25K car faults with car which BMW seem unable or unwilling to resolve

No issues unresolved. Friendly, responsive team.

Very unprofessional staff. Bad service. Making people’s life difficult.

Same as above like I said. BMW driver should never drive the car like that! Speeding is an offense no matter what.

I get looked after very well, but it’s not the greatest of centres. See comment above.

All satisfactory

Super staff, great pick up and drop off

Went in for a warranty repair. Customer service was friendly, no hassle. But I have visited the garage twice and the repair is likely to take another appointment.

Everything went well

Great service all round.

Prompt efficient service

I would have been completely satisfied if my car had been cleaned!

Great staff

Car wash offered but the car was not washed properly, car was left dirty although they said it was washed.

Efficient process. Professional.

Everything was done in time and well communicated.Cost was high and the two estimates that I received were very highg

The only failing was that after the car was returned I noticed that the front right tyre valve cap was missing. On checking the other 3 all 3 were loose and close to coming off. I assume that they were not screwed on properly & now one is missing.

The staff are very helpful and professional - they really put in that extra to make sure customers have a good experience. I find it helpful that there is an area with tables and wifi so I can work while I am waiting for servicing to be done.

all ran smoothly. The only missing part could be to have a pick up and delivery of the car to the adress service.

There was very little to do service wise and as far as I know the work was completed properly

great service and customer care yet again

On this occasion, they behaved themselves so I was pleasantly surprised and indeed impressed.

1st of all, It was very difficult to schedule a convenient apptmt. When this was booked, almost 3 wks b4, the apptmt was then cancelled just b4 5pm on the day before the apptnmt. My car was meant to be collected between 8-8.30am in d morning.

Service was okay but I believe it could of been much better

Could not have done a better job

All went smoothly, car pick up etc...The only disappointing thing is the car valeting.

I’m completely satisfied with the service I’ve received, even though the person you sent around to collect my car, didn’t pay much attention to their surroundings damaged my car. But your response was first class in rectifying the situation.

Not quite 5 star service. Received a courteous welcome and invited to grab a coffee etc but no one approached me after that until I went back to desk after some 25 minutes on my own initiative. Felt I had been forgotten !

It felt rushed and explanation of works was not entirely clear

Excellent products and service

Thomas Godfrey is an outstanding ambassador for the company and Park Lane. Excellent customer service and mad the whole process completely smooth.