Excessive waiting time

Very little waiting time and kept up to speed with any issues and pick up times

It took ages to book the car due to no response to the emails sent. Reception staff is almost always misinformed and told me that I didn't have insurance. I had to have the insurance team with the BMW staff on the call to confirm my insurance

Certain aspects of the overall service and mot were ok. However i would've liked an update through the day and looking at the invoice there several things marked as close to needing replacement. Then they were shown as discussed and refused!

I was looked after extremely well!

They team there have been unfailingly attentive and responsive so far. It has been a great experience.

See 1 above

I had to wait 45 minutes while the car was being washed even though they had 3 hours prior warning of the collection. Once i received the car back it was covered in sticky liquid on the inside and still dirty and i had to have it cleaned by others

Prompt, courteous and helpful service at all stages, from booking through service. Very impressive.

Everything worked from the Enterprise rental to getting the car fixed up and serviced.

As I explained above!!!

Taking me to the station was unexpected and very welcome.

From 1st contact through to pick up and delivery of vehicle the service was great.

as above, also car returned dirty. Not really a problem as it was pretty clean but to be told I could wait to have it cleaned added insult to injury.

The staff went above and beyond by doing an MOT even though I was told over the phone at booking time that there were no available slots for that.

Because my brakes still squeak +++ therefore not improved

My problem is with my ceramic brakes. Yes most of the time they are brilliant but when they are soaked they are nonexistent. The sales staff say that this should not happen but the service staff say this is normal. Why is no warning given?

The staff are so helpful and friendly. Service was quick and easy.

I spent about 90 min in the waiting area while the service was done. All the staff were very friendly and offered me help setting up the wifi, coffee, etc..

Work completed well and on time.

Efficient, polite and friendly

arrived on time, kept in touch, brought back car promptly

I got an early appointment and kept informed of progress on diagnostic and ultimate repair

Took 30 minutes to drop off car and 45 minutes to pick it up.

The windscreen wash water had no anti freeze and iced up in motor way. Never with Audi VW MB and previous bmw service. Unsafe for a simple task.....

Slow to obtain booking on the telephone. Quite a long wait on arrival at service centre prior to being attended to.

I tried twice to come in to look at cars before the last disaster with you servicing branch which has lead to me to swear off bmw's I took time out twice to meet with your sales team, once I walked out after 30 mins I wasn't even attended to.

Would have been good to be reminded that transfer service must be booked in advance!

Easy to book. Sit and wait in comfortable surroundings nd the coffee was good.

A total lack of communication - I did not receive one call from the dealer I had to call myself, was always put on hold or asked if someone could call me back. Then the work agreed was not carried out meaning my car had to stay in for extra few days.