Excellent customer service, work carried out promptly, extremely well run dealership.

The service I received was outstanding and I commend in particular, the young woman who took care of everything...I don't remember her name but she sits at one of the service desks.

Very professional, kept me informed, friendly

Love BMW

Good service

i had red warning lights stating that the front brake pads needed replacing urgently, but was told the parts the car needs are on "major back order" meaning they are not only not available in England but Germany too, which i find staggering

Was not taken seriously, eventually they got it wrong but I still had to pay for it.

The services booked via the website were not performed at the price quoted.

I have had the car in multiple times for squeaking brakes and they are never fixed.

The replacement of a faulty key air conditioner component appears to have been done well. Our service advisor was friendly and kept us informed. Having to wait four weeks for an appointment was a shock to this former BMW owner from the US.

BMW staff were always welcoming. Customer receives a full summary of work carried out. Also receives a video clip of the car health check service of the work completed.

i think the representative did best he could given the computer issue

Was informed at 4.30pm that my car would not be seen today due to staff unavailability, presumably this was known in the morning.

Team tries the best but again servicing a large number of cars is a challenge

See above,

Exemplary service

As above

Car serviced ok , all went smoothly

The work was reported to be complete and the car cleaned but the cleaning had not been done when I arrived so I had to wait a considerable time for it to be carried out. The standard of cleaning was poor.

They fixed everything that I asked them to do and more.

Although the parts were not ready to be picked up when I was told to be, the recovery was smooth and I felt I was treated as important customer.

Estimate provided by the "Book a Service" website at https://parklanebmw.bmw-retailer-service.co.uk/book-appointment/ is that an Engine Oil Service for my car should cost £248.28. The actual cost was £344.77. You should provide better estimates.

Very difficult to get through following closure of BMW Nine Elms resulting in Stewart's Rd being overloaded.

Service from Chris at Battersea was superb and he was extremely helpful during the process

The service was done as stated

AS above

The car is getting in it's life it may be time to let go due to expensive repairs looming

Kunal was superb. We will buy a car from him.

Convenience, the only issue is to book a service /MOT well in advance

As I was invited for a service on the wrong date, Abby was v helpful to arrange a car pick up for the second invitation.

Staff again never had a problem

Form cleaning to completing the service on time

Poor customer service. Yes I am aware that j have an old BMW but with a full service history, I expected more.

All round excellent customer service!

swift efficient

Ditto above

Again thanks to Linda Hegarty.

Everything runs pretty smoothly at Stewarts Road, everyone helpful

Poor service experience

Unrealistic time scale given for duration of service appointment. I was told to return to collect the car at 11, when I asked a service representative at 12 how long it would take I was told another 20 minutes. My car was not ready until after 1

Clear communication. Outstanding quality of work.

Stewarts Rd denied all regarding the new issue, going so far as so say they could find no problem, which was definitely there and we showed the person who collected our car. Car was conveniently picked up from our home, so we couldn't show issue!!

Great price and service

It took 6 weeks to get an appointment.

I'm very disappointed at how long my issues are taking to resolve

Only thing I can complain is the hire company that bmw works for PHV replacement. They tried to charge me for micro scratches on the alloys. Luckily I took pictures on delivery of the car and I didn't have to pay yet(??) many people complained online

Still await documentation for health check.

Friendly and professional in particular Chris

top customer service, great facilities

Hassle free.

Mark Cresswell was excellent.

Prompt and efficient service as well as helpful

Far better than previous dealings.

courteous and efficient

It was a recall , so (unusually!) free to me!

Facility is very busy and it is not that easy to get a booking with short notice but given the notice, facility opens early for drop off and car was ready later that day.

Very quick to take Payment yet aftercare and customers service after non existent. Still trying to get through to service rep who is always unavailable and will never return call.

Great service all round from check in to drop off.