It took 6 weeks to get an appointment.

Great price and service

Only thing I can complain is the hire company that bmw works for PHV replacement. They tried to charge me for micro scratches on the alloys. Luckily I took pictures on delivery of the car and I didn't have to pay yet(??) many people complained online

Still await documentation for health check.

Friendly and professional in particular Chris

top customer service, great facilities

Hassle free.

Prompt and efficient service as well as helpful

Far better than previous dealings.

courteous and efficient

It was a recall , so (unusually!) free to me!

Very quick to take Payment yet aftercare and customers service after non existent. Still trying to get through to service rep who is always unavailable and will never return call.

Great service all round from check in to drop off.

Facility is very busy and it is not that easy to get a booking with short notice but given the notice, facility opens early for drop off and car was ready later that day.

Service visit was a breeze, efficient and completed on time. Particularly liked the video of work being done sent to my phone half way through the day.

Car was collected & dropped off in appointed time slot. V professional personnel.

Good after-sales service with shuttle. Car washing is not that great though.

I did not get a complimentary car wash. My car was subsequently delivered to me (as I paid for this service). I called my Consultant to explain my dissatisfaction-- it had been ticked on her paperwork that the car had been cleaned, when it had not

My only complaint is it takes a long time to book by telephone and perhaps your MOT service should not be advertised so prominently as the waiting time for an appointment is too long. This wasn't the case when you had your centre at Nine Elms.

I had to call the BMW in Croydon to can have a proper solution.

I could not give 5 stars because I called in March for an appointment and I had to wait until May to get one!!

Very professional and accuarete on details

Better than my last experience, which almost made me stop going to BMW park lane. Service was friendlier and more efficient this time around.

Staff did try to be nice, although when you want to call in and speak to the correct representative they are never available and insist on calling you back, really not flexible enough for those who cannot use a phone at work.

Good drop-off service with a car to run you to the nearest Tube line.

Great service from everyone at all times.

Very satisfied

All went smoothly

Service level from service advisor Chris Mallouppas is of top level. It is the excellent quality services from your colleague like Chris that set you apart from the rest. Well done Chris!

Their service is a lot better than the franchised dealers

Friendly, efficient service (once you get booked in, see below).

Absolutely no problems

Prompt service timing and easy for me to access from my home.

Abby Strawson (who has recognized the cars fault) is unable to rectify the Master Technicians refusal to fix the issue.

Service booking was easy (unlike Cooper BMW Thames Ditton who don't answer the phone and then weren't taking bookings and offered Cooper Croydon). Was able to get Fasttrack for a Saturday morning from Parklane as requested.

I was notified by telephone when there was a querry

Told me my car was washed and vac'd but it wasnt. I appreciate it looked clean when i arrived but it could have still been done. Makes a custmer wonder if the service had also been missed.

The person who supported me at the service center located at Stewarts Road (Battersea) has been great: her name is Abigail Strawson. Super professional, very kind and helpful.

Overall made to wait to pick up car and had to return to the centre because the car was not returned to me the way I handed it in , also average wash.

Just to be clear, my experience is for Stewarts Road where the works were undertaken.

Good service

I was given a reason that it was a faulty dieself filter.. I gave the benefit of the doubdt but unfortunately I am not naive for such as incident. A prestigous car, and a faulty equiptment and bad service. was it an accident or a complete negligence

I tried to get this done at Cooper Thames Ditton and they failed. I took the same job to Park Lane and the work was done without an problems whatsoever.

Efficient check in and pleasant, helpful staff. Nice facility for customers

Excessive waiting time

Very little waiting time and kept up to speed with any issues and pick up times

It took ages to book the car due to no response to the emails sent. Reception staff is almost always misinformed and told me that I didn't have insurance. I had to have the insurance team with the BMW staff on the call to confirm my insurance

Certain aspects of the overall service and mot were ok. However i would've liked an update through the day and looking at the invoice there several things marked as close to needing replacement. Then they were shown as discussed and refused!

I was looked after extremely well!

They team there have been unfailingly attentive and responsive so far. It has been a great experience.

See 1 above