The work was well done, but pick up was delayed as a wrong replacement part (side view mirror) was delivered.

It was great to have the opportunity to chat with senior technician Tristan about my activehybrid 3 and i3 just to confirm a few questions

The service provided by Mr. Mallouppas was outstanding and work carried out fast and effeceintly.

Wait times and non attentive service - I have asked questions via email several times without receiving any reply

I waited while the work was completed and every effort was made to make me and my small dog both comfortable during our wait and informed as to the progress on the work.

Pleasant staff

The service consultant and other staff at the service site were extremely warm and friendly. Sourced a tyre on the same day

No issues with the dealer....all done on time

Because I still have the issue with my car. I appreciate that I have not called back to sort this out but it is on my to do list

The check out process when the car was given out to me it was not explained in very detailed the issues with it. Later on I asked via e-mail to provide me a quote for the works needed and I did not receive one.

Excellent meet and greet. Friendly service manager. Time taken to answer the phone initially: poor. Service nearly went to Exeter BMW who answered straight away. I understand Exeter is smaller ... get more people in to answer the phone.

Very professional

faultless and efficient

Quick, efficient and good value

The service was good however the one issue that I went in for has not been resolved.

Mark creswell was amazing

See above. I have become acquainted with some members of the service personnel at Battersea and trust their judgement.

I was surprised that a full service excludes something as basic as screenwash

Enjoy the personalised service. Only downside was the duration of the wait.

The service was brilliant - but the customer service agent was helping me with an issue with iDrive and promised to follow up. This didn't happen - again. It has been going on for months.

I think everything was done correctly

Received several update calls to advise on progress

All staff at the service centre were welcoming and considerate. This is incredibly important for a woman on her own

They knew my name, right as I steppe in the door, great service area to sit & wait for my car. Car done quicker than the 1.5 hours they thought it would take and great service manager who helped me.

Everything explained and advice given all good.

my car was ready on time and everything was completed. however I had issues initially with my service pack which I had to sort out which was frustrating as I would've expected BMW to deal with that and not me. The person was a bit rude initially also

The service issues were dealt with in a timely way. There was a small problem which necessitated returning to the centre, but it was swiftly dealt with and I was soon on my way again.

I have not had any contact with BMW Park Lane Service dept.

Happy with the job done

Went like clock work

Great customer service

Chris at the service department was extremely professional, really efficient and most willing to provide a perfect service experience. It was the best ever. Well done BMW.

I believe chris Dunn went over and above I'm giving a good BMW experience I will go to follow-up call some days later to verify If I Was satisfied with the repair and I've never had that in 16 years in dealing with BMW

Chris.M from the service team was extremely courteous, friendly and profeesional.

Everything was done on time and as expected

great and out of this world

Amanda and the team was very helpful and polite. kept me updated and made sure the car is returned in a prefect position. thanks!

Service was excellent, but appointment time was too long.

Park Lane good as you quickly made a vehicle available when we 1st purchased the vehicle last August as delivery delayed . The oil/tyre change at your Battersea branch,follow up was average as we had to chase as oil filter was damaged in process.

The lady that served me was exceptional. She communicated well and made me feel at ease. She also answered questions that I asked which were not related to the service and got the answers for me

Professional & efficient service...

Car wash could be better, this has always been a gripe of mine with BMW. Service from the reception and the helpdesk were amazing as ever

Expensive hence not completely satisfied. Receptionist very professional. Service advisor as you would expect at a main dealer professional.

The repair was done quickly and to a high standard, and the lady who dealt with me in the dealership was great. But the booking in process was pretty bad (see next answer).

I wanted an MoT to be done but was told later inthe day that MoT machine was not working so I had to leave the car overnight. Next day I did not get any status update ans had to call at 3 pm to find out status.

Generally excellent, but took longer than anticipated to find and repair the issue.

There is the suspect that the bmw centre did the check inspection without to connect all the pipes at the end. After the inspection the car had more problems than before

I was called at 3.00 after an MOT/oil change the car was ready. I arrived at 5.20 and was told that the car had gone for valeting and would be back shortly. I waited until 6.40 and then received a "sorry - our mistake"

Staff was accommodating.

Initially got the quote on the phone for £200 and then ended up paying £400.

quick while I waited service

Efficient and accurate

I was treated quickly and courteously by well informed staff. However, I had an uneasy a sense that they were trained, or even incentivised, to sell add-on services.