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BMW Park Lane are the only BMW UK owned Retailer in the UK. Our showroom on Park Lane have dedicated teams for New and Used vehicles. Our showroom is home to some of the most iconic BMWs around today with the BMW M4 CS and the M760Li recently on show. View the entire BMW range on our website and our latest offers and get in touch with a member of the team to organise your visit or test drive.
We are the only BMW i Showroom in the UK. Our dedicated team of BMW i specialists are on hand to give you the best experience when going Electric. We understand the anxieties of moving to electric mobility, so our team on Park Lane are here to help you with this exciting transition. View our products and get in touch to find out more about how we can lead you into the future of mobility.
Our purpose built Aftersales Centre on Stewarts Road in Battersea houses our Service and Parts teams. If you are in need of a routine maintenance check, service or repair, our trained team of technicians will have the answers. Our shuttle will be able to pick you up and drop you at the local tube stations to provide that convenience you need from us. Browse our website for all your Aftersales needs and get in touch with our team to organise your next visit.
Here at BMW Park Lane we value relationships. With our customers of course but also with local companies. We are working with an excellent selection of companies who help us deliver the service you would expect from the flagship BMW Retailer in the UK. Find out more about our partners today.
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We had tremendous issue with BMW Park Lane regarding the vehicle collection which was going in for servicing. The BMW representative was not able to get the car out of the parking space and caught the wing mirror on a side wall when reversing the car
The team spent time trying understand the issue and how to resolve it. It is appreciated when the team understand the clients concerns
Staff are always courteous and well presented and welcoming . Efficient shuttle service to and from the station. Car returned cleaned inside and out
Staff are very good. Grant did a good job. Location is not very good. No one could see if my car was booked in when I arrived. It was but it was not on the list at reception
I have a service pack running to 2019 and was surprised Bmw Parklane had to charge me for my last service, not sure where the communication broke down on this but it was an unpleasant surprise when finding out.
Because they did all that was requested without any nasty charges!
Car ready when promised and had been cleaned.
Easy to book in. System knew what was required. Client service team were very polite, professional and helpful - providing me with advice and options for servicing and parts. Shuttle service is excellent also.
Excellent service and care from whole team especially Abbe Stuarts road and Daniel nine elms
It's very personalised in-person and I'm impressed with that. Also like how they manage expectations so well
Staff was very helpful and pleasant. But my problem was not solved.
All done except HEPA filter on back order needing another visit
I did not like the courtesy car I was given. My car is an individual M4 and I was given a 320. I paid a premium price for the top of the range vehicle and I should get a premium vehicle for a courtesy car.
The service consultant took great troble with my E30 BMW
The only criticism is I was there a bit longer thats u should have been because they only had one person on duty to clean the cars.
The waiting facilities not very comfortable. Very noisy fridge!
Chris is the best service advisor and he is very professional.
Very good overall.
Very quick and efficient. Though would have been great of tyre had not been sent back just before I got there. But back in afternoon and good that made sure right good quality tyre. The valet service and Marks help throughout great
Good communication Good service.
Disappointed that my car was not ready until the next day for what was fairly minor work. The caused inconvenience for myself as I had planned to use the car in the evening it was at park lane
The pick up and return was extremely useful and the timing was tailored to my needs by Daniel Killick at the Nine Elms service centre.
Had to fight for what was clearly a warranty issue and they had the car for over a week. Assistant was good, however.
quick to attend to a person. Offering courtesy drive to nearest station etc if having to leave the car for service. Clear explanation of the final service bill.One thing that I lack: actually knowing that the work I paid for is actually done
I arricved and was greeted, my car was taken. I asked for the time it would be delivered and it was delivered back on time, clean and I guess all was done. I had understood from something I read that the first service was a free one, but given that I
I felt that the BMW team took care of me, as soon as I arrived there. Amazing service and attention towards the client.
Chris mallouppas was excellent kept me up to date all the way thou my warranty work that was carried out.
The one who service me is very professional
Everything was done in the time that was promised.
Dealing with Daniel at the service centre couldn't have been easier or more enjoyable
an expensive experience but the service was done on time and I was aware of the price the whole time.
I was expecting a 360 experience. After service and diagnostic they said that I should think to buy a new one. Should come as advice before someone payed 1k for service and was close to pay other 3k for a major issue on a 6k car!
Provided an extra service which was not booked but due very soon, so a repeat visit avoided
Work done quickly and car returned spotlessly clean inside & out.
Similar to the above question. Everything was dealt with swiftly. Nothing was too much and they kept me informed throughout.
Picked up the car and did everything they said they would
Service was good. When I had a Lexus, they would pick up my car and deliver it back to my office (or home), which, if offered by BMW, would give it a higher rating.
very professional. beautifully clean. didn't realise was a 2 hour wait. amenities were fine though whilst waiting
Almost everything that needed doing to my 20 year old 8 Series was done. There were a couple of small issues outstanding to I can't give 5 Stars, but was close.
As above, except tyres not in stock, and need to come back in barely 1000 miles for a service
The overall experience was very good
Again friendly efficient service
Car service and MOT done as requested. Car cleaned, but not very thoroughly, and I wasn't sent an appointment confirmation or informed that I'd booked a different garage.
Earlier this year I wanted the service done coincident with the MOT (and hence slightly early) to save having to have the car go in twice, but the service person did not seem to understand this, and could only stick with the computer based schedule.
Pursued the source of a radiator leak methodically and with determination. Provided excellent video and physical evidence of the problem once identified.But see my comments on communication below.
If only there where 10 stars shows how satisfied I am
it is the second time I went there and the service is absolutely at the top. I do not regret buying a BMW because of the good service I got.
After driving away from a tyre replacement, I noticed the garage had inflated the tyres at wrong / non homogeneous levels. I called the bmw centre and the receptionist told me someone would call me back. No one ever did. Unacceptable
Faultless polite service
For this service just gone, definitely handled by service adviser as it should have been/as one would absolutely expect for the purposes of the service the car went in for.
Service and staff always very good and helpful.Havent given 5 stars as always feel the cleaning/valeting when my car is returned from a service could be better.
an issue was identified on break disks during visual inspection and this was recorded in paperwork as work declined but this was never discussed with me. In addition the complimentary wash / hoover was not done well
Buying a car as a private individual is a special event.It took PL 8 days to give me a delivery date on a used car from their stock.Internal cleaning was poor. Private plate was not fitted.David Joseph however was exceptional; let down by workshop
It wasn't park Lane it was Stewarts Rd Battersea.
Job done without hassle.
it's hard to judge what the mechanics actually do to your car because it's both invisible and you can't look over their shoulder... but what you can judge is the attentiveness & friendliness of your staff. they were great.
Very efficient service on the day - would give that a five star report. I booked in for an MOT on the hour turn around service. When I checked in the receptionist pointed out it was due for an oil service. Wish that had been pointed out before.
Easy collection and drop off service.
very unfriendly staff on the car park, rather like an old style jobsworth
Friendly service, helpful, kind. Reduced price of brake fluid service when I enquired as to why the price was so high.
I would have given 5 stars but this time the car was dirty when I picked it up, both outside and inside. There was a screw and plastic cover on my seat too.
the lady who looked after me / my car was excellent
Very easy to book a service
In the basis of the most recent visit I am completely satisfied.
Service was excellent. The shuttle service is a nice touch.
Clear and straightforward throughout the process. Unwaveringly polite
Thanks to the high level of professional care Mr Ajay Gharu took at every step.
Whilst I have been buying new BMW's since I was 21 years of age. This purchase and the previous new X1 purchase are both Motability vehicles. BMW Park Lane was the only dealership to treat us as human beings and not scum unlike Ford & VW dealerships.
Very personable service
no complaints at all
Tom Godfrey at Park Lane was first class
Tom Godfrey made the purchasing experience fantastic. I felt he gauged me very well, particularly on the pick up day. He sent a very funny video which got me very excited on the day. He took as much time as I needed to show me the car. Thanks.
Great vehicle and service with a good value.
The whole process with Ajay was seamless. Very prompt with regular updates.
Everything was just right. Will definitely be coming back next time.
The car bonnet cable was disconnected and not be able to open during picking up of the new car. I had to send it to service centre for repair and paid unnecessary congestion charge cost and wasted my time as well.
Great car, great, price, great people to deal with.... what more is there to say???
Haytham at park lane was fantastic as were all the bmw staff
Tom Godfrey and Chris Howard were a pleasure to work with. That they were able to assign us to a build slot earlier than the one first offered was a bonus. The enthusiasm Tom showed throughout the process for our car and our business was great!
just short of a 5 * rating as needed a couple of prompts on things that had been previously highlighted but on each occasion resolved instantly
All of the staff were polite, courteous and helpful throughout all of our visits (I think we came 5 times in total)
Good service and communication from sales representative. Unfortunate delays in paperwork and having to sign contracts off-site. Delivered to home address in a timely manner and took time to thoroughly hand-over vehicle.
They could have made a bigger fuss, I have never bought a new car before so for me it was a really big deal
I was able to collect my car with no difficulties. Very happy.
Again, Anthony was fantastic. All the other staff were very friendly and kept us well supplied with coffee, waters, etc.
Thomas Godfrey made the whole experience easy and straightforward. His product knowledge is excellent and the handover process was just right.
Good buying experience and good hand over. But the inbetween stage was not so good. They are very quick to answer phone calls when you are buying but once I had put a deposit down it took on one occasion 3 days for someone to call me back
THE OPERATIVE WAS VERY ATTENTIVE, SUPPORTIVE PROFESSIONAL AND A FAR BETTER SERVICE TO WHAT I'VE EXPERIENCED WITH OTHER DEALERS!
I got a good deal on a great car in a short time frame and was walked through each step making it easy and attentive.
Mark Allen kept me updated.
Tom Godfrey made the experience a very pleasant one and was very helpful all through
Very smooth journey, very helpful.
Tom was helpful and knowledgeable. Nice to deal with a sales exec who actually calls back.... Also, something quite nice about buying a car from Park Lane.
Hytham Abdel Fattah (sales agent) was helpful, efficient and spent time to answer all questions.
Knowledgeable and helpful salesman and senior staff.