We are looking to hire a Senior Technician to join our team at our Park Royal & Battersea Aftersales Centres.
To test vehicles and diagnose as and when required by Technical Advisor or Service Team Manager.
To observe, recognise and report on vehicle and component serviceability.
To interpret and implement technical service instruction data.
To indent for replacement parts and record usage.
To recover damaged or defective vehicles as and when necessary.
To keep up to date with new model technology / product launches.
To ensure vehicles comply with safety standards when returned to customer or that faults have been reported and noted on job card.
To ensure customer satisfaction in the service and repair of motor vehicles of all types.
Experience and Skills:
BMW/MINI Senior Technician certification.
City & Guilds qualification.
NVQ Level 2/3, Vehicle Maintenance - Service Replacement, Level 3, Vehicle Mechanical and Electronic Systems - Maintenance and Repair.
Full driving license.
Motor industry or other relevant technical experience
To have served a recognised apprenticeship.
Comprehensive BMW/MINI Product Knowledge.
Comprehensive Technical Knowledge.
Up to date record of attending manufacturer's training courses.
Assess and diagnose technical work required.
Carry out technical work competently to BMW/MINI standards.
Use BMW/MINI tools, Service Test and Service equipment.
Contribute to workshop efficiency.
Customer Service Skills:
Diagnose customer problems through questioning and listening.
Communicate technical information, clearly and simply.
Adapt to customer’s needs.
Work to deadlines.
Work quickly and efficiently.
Record information accurately.
Attention to detail.
Logical and systematic.
Interpersonal and Team Skills:
Willing to take responsibility for colleagues.
Work as a team member.
Liaise effectively with Service and Parts.
Willing to take personal responsibility.
Takes pride in their work.
Energy and enthusiasm.
Works to high standards.
Keen to maintain and develop skill levels.
Professional appearance and manner.
Work under pressure.
Work without close supervision.
If you are interested in this role, please send your CV to email@example.com