To provide a service which exceeds the customer’s expectations. To take ownership for the customer’s vehicles whilst it is at the dealership. To achieve an agreed level of quality, efficiency and profitability.

Responsibilities include:

• Greet all customers at reception and agree on customer’s service and repair requirement including:

  • Deal with customers in a courteous, efficient and considerate manner.

  • Promote the sale of BMW/MINI accessories and clothing.

  • Complete Repair Orders and inform customers of approximate prices, delivery times and method of payment.

• To ensure that all work (including warranty) is costed and invoiced on the day of completing the repair/service, thereby at all time controlling work in progress.

• Present invoices for payment providing explanation of charges and warranty/goodwill procedures where required.

• Present completed vehicle to customer personally, advising of future service or repair priorities, and ensuring customer satisfaction.

• Notify and obtain customer approval for additional work required.

• Monitor progress in the workshop to ensure promised delivery times are met.

• Take responsibility for customer vehicles, keys and workshop parking.

• Maintain a customer contact system including:

  • Making contact with customer on day following service or repair work to ensure satisfaction with work carried out.

  • Giving customers regular updates on progress of goodwill claims.

  • Follow-up of customers not seen for long periods to demonstrate continued interest in their requirements.

• Maintain and improve personal Product and Technical knowledge through Information bulletins, magazines, etc. and attending training courses as agreed with Service Manager.

• To approve work order and ensure times allotted are not exceeded and that additional work is recorded accurately.

• To instruct technicians concerning repair procedures and contact BMW/MINI technical department if necessary.

If you are interested in this role, please send your CV to mail@bmwparklane.co.uk