Request A Replacement Key.

Please read the below information before contacting us or visitng BMW Park Royal. If you would like to request support with getting a replacement key, please fill in the contact form below and our team will be in touch via phone or email.

FOR RETAIL CUSTOMERS.

In order for us to support, the vehicle must be registered and kept in the UK, the registered keeper shown on the V5C is the only person permitted to order the key and the vehicle must be present on our site at the time of placing the order; we are required to take a photo of the vehicle and its VIN number as proof. The V5C must be the latest issued and must match the record on the government website.

In order for us to support you with a replacement key, please ensure the following applies:

• The latest issued V5C and must match the record on the government website
• An original ID such as a passport or a photocard driving license
• An original utility bill, council tax bill, or an original bank statement dated within the last 3 months

FOR LEASE VEHICLE CUSTOMERS.

The vehicle must be present on our site at the time of placing the order; we are required to take a photo of the vehicle and its VIN number as proof. The lease company must email an authority letter stating the name of the authorised person to order the key and the vehicle details.

In order for us to support you with a replacement key, please ensure the following applies:

• The latest issued V5C and must match the record on the government website
• An original ID such as a passport or a photocard driving license
• An original utility bill, council tax bill, or an original bank statement dated within the last 3 months

FOR MOTABILITY VEHICLE CUSTOMERS.

The vehicle must be present on our site at the time of placing the order; we are required to take a photo of the vehicle and its VIN number as proof. The motability company must email an authority letter stating the name of the authorised person to order the key and the vehicle details.

In order for us to support you with a replacement key, please ensure the following applies:

• The latest issued V5C and must match the record on the government website
• An original ID such as a passport or a photocard driving license
• An original utility bill, council tax bill, or an original bank statement dated within the last 3 months