We're delighted to be expanding our Aftersales business to continue to ensure we carry on delivering the ultimate service.

We are therefore looking for a number of high caliber BMW Technicians to join our team at BMW's flagship Aftersales Centres.

Responsibilities include:

• To test vehicles and diagnose as and when required by Technical Advisor or Service Team Manager.
• To observe, recognise and report on vehicle and component serviceability.
• To interpret and implement technical service instruction data.
• To indent for replacement parts and record usage.
• To recover damaged or defective vehicles as and when necessary.
• To keep up to date with new model technology / product launches.
• To ensure vehicles comply with safety standards when returned to customer or that faults have been reported and noted on job card.
• To ensure customer satisfaction in the service and repair of motor vehicles of all types.

Experience and Skills:

• City & Guilds qualification.
• NVQ Level 2/3, Vehicle Maintenance - Service Replacement, Level 3, Vehicle Mechanical and Electronic Systems - Maintenance and Repair.
• BMW Technician status.
• Full driving license
• Motor industry or other relevant technical experience
• To have served a recognised apprenticeship.
• Comprehensive BMW Product Knowledge
• Comprehensive Technical Knowledge
• Up to date record of attending manufacturer's training courses.

Technical Skills:

• Assess and diagnose technical work required.
• Carry out technical work competently to BMW standards.
• Use BMW tools, Service Test and Service equipment.
• Contribute to workshop efficiency.

Customer Service Skills:

• Diagnose customer problems through questioning and listening.
• Communicate technical information, clearly and simply.
• Adapt to customer’s needs.

Organisational Skills:

• Work to deadlines.
• Work quickly and efficiently.
• Record information accurately.
• Maintain records.
• Attention to detail.
• Logical and systematic.
• Plan ahead.
• Accurate checking.

Interpersonal and Team Skills:

• Willing to take responsibility for colleagues.
• Work as a team member.
• Liaise effectively with Service and Parts.

Personal Qualities:

• Willing to take personal responsibility.
• Takes pride in their work.
• Energy and enthusiasm.
• Works to high standards.
• Keen to maintain and develop skill levels.
• Self-motivated.
• Committed.
• Flexible approach.
• Professional appearance and manner.
• Positive attitude.
• Work under pressure.
• Work without close supervision.

If you are interested in this role, please send your CV to recruitment@bmwparklane.co.uk