BMW Technicians

Aftersales

Park Royal

28 February 2021

We're delighted to be expanding our Aftersales business so we can continue delivering the ultimate service.

We are therefore looking for a number of high caliber BMW Technicians to join our team at BMW's flagship Aftersales Centres. 

Responsibilities include:

  • To test vehicles and diagnose as and when required by Technical Advisor or Service Team Manager.
  • To observe, recognise and report on vehicle and component serviceability.
  • To interpret and implement technical service instruction data.
  • To indent for replacement parts and record usage.
  • To recover damaged or defective vehicles as and when necessary.
  • To keep up to date with new model technology / product launches.
  • To ensure vehicles comply with safety standards when returned to customer or that faults have been reported and noted on job card.
  • To ensure customer satisfaction in the service and repair of motor vehicles of all types.

Experience and Skills:

  • City & Guilds qualification.
  • NVQ Level 2/3, Vehicle Maintenance - Service Replacement, Level 3, Vehicle Mechanical and Electronic Systems - Maintenance and Repair.
  • BMW Technician status.
  • Full driving license
  • Motor industry or other relevant technical experience
  • To have served a recognised apprenticeship.
  • Comprehensive BMW Product Knowledge
  • Comprehensive Technical Knowledge
  • Up to date record of attending manufacturer's training courses.

Technical Skills:

  • Assess and diagnose technical work required.
  • Carry out technical work competently to BMW standards.
  • Use BMW tools, Service Test and Service equipment.
  • Contribute to workshop efficiency.

Customer Service Skills:

  • Diagnose customer problems through questioning and listening.
  • Communicate technical information, clearly and simply.
  • Adapt to customer’s needs.

Organisational Skills:

  • Work to deadlines.
  • Work quickly and efficiently.
  • Record information accurately.
  • Maintain records.
  • Attention to detail.
  • Logical and systematic.
  • Plan ahead.
  • Accurate checking.

Interpersonal and Team Skills:

  • Willing to take responsibility for colleagues.
  • Work as a team member.
  • Liaise effectively with Service and Parts.

Personal Qualities:

  • Willing to take personal responsibility.
  • Takes pride in their work.
  • Energy and enthusiasm.
  • Works to high standards.
  • Keen to maintain and develop skill levels.
  • Self-motivated.
  • Committed.
  • Flexible approach.
  • Professional appearance and manner.
  • Positive attitude.
  • Work under pressure.
  • Work without close supervision.

If you are interested in this role, please send your CV to mail@bmwparklane.co.uk