KEEPING YOU SAFE
THE MEASURES WE HAVE PUT IN PLACE
As we reopen our showrooms and our services return, we want to make sure you know exactly the measures that are in place to keep you and our staff save. There are a number of changes as you can imagine, and we want to give you all the information you need. We have also included below a number of FAQs to help you find all the information you need. If you have a booking or are due a visit, please get in touch with the team prior and to confirm the timings. Here are a number of measures that we have implemented to ensure your visit or collection is done smoothly and with ease and most importantly, safety.
We have made available a number of types of appointment for our customers to get in contact with us. We are in the process of installing LiveChat on our websites, and we also have telephone appointment systems. All of our centres are open by appointment only, so if you don't have an appointment please don't visit our sites, you will be asked to return when you have an appointment. This is to ensure we can stick within government guidelines regarding social distancing.
If your car is with us for either a service, or awaiting delivery, don't worry its in safe hands. We have put in place measures across the business to ensure your car is kept clean and safe during its time with us. During any service work, your car will have areas covered as not to contaminate any surfaces, and will be thoroughly cleaned and sanitised prior to your collection. We have also altered our operations to ensure the safety and cleanliness of your car while in our care.
Across all of our centres we have put in social distancing measures to ensure the safety of our staff and customers. This includes floor stickers, stickers on the windows and signage around the centre.
We ask that you ensure you read all signs and adhere to them, there are there to keep you safe. We appreciate your co-operation in adhering to these measures. If we ask you to wait, please be patient and respectful to our staff and other customers.
If you have purchased a car and are awaiting delivery, we are now starting to book delivery slots for our customers. We have changed the process to ensure the correct level of safety and cleanliness is adhered to. You will receive all the relevant information prior to arrival onsite. We please ask that you read thoroughly all the information. We are operating on strict time scales, so please don't be upset if you miss an appointment that we have to rearrange. If you have any problems, please contact your Handover Partner as soon as you can if this may be a problem.