We’re still here for you.

04/11/2020

We’re still here for you.

04/11/2020
Following government guidelines, our showroom will be closed from Thursday 5 November to Wednesday 2 December. While our showroom may be closed, we remain open for business and contactable online for both existing and new customers. 

Available either by telephone, through our online live chat facility or by virtual appointment, we’re here for you and confident we can continue to support all your needs - the only difference - is we’re able to do this from the comfort of your home. 

For servicing, rest assured both our Aftersales centres, remain open with social distancing measures in place. 
To help, we’ve provided further information below on what’s changed and how you can continue to interact with us over the course of November. 
Our Service facilities will remain open to all customers and we continue our commitment to facilitate full social distancing and maintain enhanced hygiene standards throughout and when handling your vehicle. 

Current service bookings will remain unaffected and we have a self-service check in on arrival, so you can easily drop your car off during your visit. 
Our Parts counter is available online with either collection or delivery options available. 

For more detailed information on the safety measures we have in place at both our Battersea and Park Royal Service Centres or on what to expect when next visiting, please have a read for our Servicing and Repairs section below, or take a look at our virtual tour video here.

For Sales, we are open virtually for Click & Collect and can support you by phone, live chat or video call, so you can continue to explore our range of vehicles to find the perfect fit for you from the safety and convenience of your own home. 

If you’ve already decided, you can simply reserve online and we can do everything virtually. We also offer a direct delivery service, find out more when booking a virtual appointment with us. 

Over the course of the last 12 months we have been working hard to make sure we can continue to offer the highly regarded level of service you’d expect from us, both in store and online. So whilst we’re not able to welcome through our doors, why don’t you take this opportunity to experience us online? Find out more here.
GET IN CONTACT.

GET IN CONTACT.

Getting in touch is still as simple and convenient as ever. We have virtual and video appointments which can be made here. Alternatively you can use our live chat function on our website to speak with someone, ask your questions and arrange an appointment.

SALES APPOINTMENTS.

SALES APPOINTMENTS.

While our showroom may be closed, we remain open for business and contactable online for both existing and new customers. If you would like to book a sales appointment, please click here.

SERVICE APPOINTMENTS.

SERVICE APPOINTMENTS.

If you would like to book a service appointment or for work to be done on your vehicle click here. Please note that while our service centres are open we are not able to accept walk-in appointments and customers must adhere to our social distancing measures. We appreciate your cooperation in adhering to these measures.

APPROVED USED BMW.

APPROVED USED BMW.

You can be assured of sheer driving pleasure and complete peace of mind with our comprehensive range of additional benefits when choosing to buy an Approved Used BMW. With a large product range and wide variety of stock, we have something to fulfil your requirements. To view our latest Approved Used BMW stock, click here.

NEW CAR LOCATOR.

NEW CAR LOCATOR.

With our BMW New Car Locator, you can search for new BMWs that are in stock and ready for you to drive away without the wait. Select your preferred model of choice, confirm your budget and enjoy browsing through our stock that is available for immediate delivery. Your perfect BMW is already waiting for you. Click here and find yours today.

RESERVING ONLINE.

RESERVING ONLINE.

You can now purchase a BMW whilst in the comfort of your home. Enjoy browsing through our complete range of new or approved used BMW’s. You can then request a part-exchange value, reserve and request a finance quotation all online. Once you’re happy with your new vehicle we’ve a simple, easy and secure online payment and paperwork process. For more information on the new processes in place, click here.

CLICK & COLLECT.

CLICK & COLLECT.

We will be offering a Click & Collect service for new and approved used BMW purchases. We have a team of experts in place to conduct a contactless handover for you at our new designated handover site. Our team will be in touch prior to your collection, this is due to us offering a limited number of handovers per day to ensure we can keep to social distancing regulations. During collection, rest assured that we have implemented social distancing measures to keep you and our employees safe. For more information about our Click & Collect process, click here.

SUSPENSION OF TEST DRIVES

SUSPENSION OF TEST DRIVES

Unfortunately due to the latest government restrictions, we’re unable to accommodate test drive requests. However our sales team are able to offer video ‘walkarounds’ of the BMW you are interested in, which you'll be able to watch at your leisure.

SERVICING.

SERVICING.

Please note the government has not announced any extension at this point for MOT dates, so we do encourage you to continue with your appointments and book in if you need to. We’ve a safe and convenient self check-in process; enabling contactless key drop for your visit. We’ve prepared a video for you here on how to use our self check-in facility. Before your vehicle goes into the workshop protective covers will be applied to the interior of your vehicle. Whilst your vehicle is being worked on, our technicians will wear protective clothing. Your vehicle and key will be sanitised with an anti-bacterial spray before being returned to you.

SOCIAL MEDIA.

SOCIAL MEDIA.

To stay up to date with all the latest news regarding the current running of our services, as well as exciting product information and new releases head over to our social media channels and follow our pages. We’ll be using these to keep you updated on all our latest news to help you.

Have a look at our 5 steps to safer working together here.

If you would like to have a look at our full operations and the processes we have put in place internally, you can also view this full document here.