Windscreen wipers were smeary. The engineer had identified this problem, but blades not replaced. A basic safety requirement you would think!

Car wasn't ready at agreed time. Had to wait for 45 minutes for it to be cleaned which was done poorly. Advised that tyre needed to be replaced because of bulge but Park Lane couldn't be bothered to do this, so I had to waste time taking it elsewhere

I am deducting a point because I booked online for the Black Friday offer. But of course the dealer just logs on to the website and charges the price of the day. Somewhat disappointed the car was not cleaned but I will bring it in the New Year.

Bmw park lane failed to accept they had done the damages. I had arranged with service department for the car to be recovered at 12:00pm on Monday 30th December 2019 but they pushed the car out at 1:15 pm and was Changed £40 more by the recovery

Due to the service and communication my experience had no negatives. All personnel were polite and engaging.

Generally good.

I had very good service people work with BMW company all good when I had problem with my car they all helped me thank all

Help and attention by Abby Strawson, my service consultant, was exceptional. I was very pleased. However, I was slightly surprised when getting the car back all my satnav destinations where gone as well as my map settings.

No staff were able to confirm if an email or other correspondence had been sent to customers informing them of the change of location!

Same as Above but very expensive despite Bmw contribution for a not uncommon fault just out of warranty

good honest and informative service

Sales person (female) was really helpful.

Very professional and friendly staff.

kept me informed, collected car on time, brought it back clean, very pleasant driver.

Great facilities.

Can't fault it.

Great service and communication But no wash and vacuum, disappointing

Team were helpful

Work was done ahead of time and schedule, with items that I had not expected to be fixed, fixed.

Car came back from winter wheel swap with all four tyres significantly under-inflated and the TPM not re-set. The cleaning of the car was also patchy - still patches of dirt on the paintwork.

Trustly staff

Great staff, great service approach

All staff are very courteous and attentive

the car was serviced and MOT done and delivered home

All work required was done

The work was well done, but pick up was delayed as a wrong replacement part (side view mirror) was delivered.

It was great to have the opportunity to chat with senior technician Tristan about my activehybrid 3 and i3 just to confirm a few questions

Wait times and non attentive service - I have asked questions via email several times without receiving any reply

The service provided by Mr. Mallouppas was outstanding and work carried out fast and effeceintly.

I waited while the work was completed and every effort was made to make me and my small dog both comfortable during our wait and informed as to the progress on the work.

Pleasant staff

The service consultant and other staff at the service site were extremely warm and friendly. Sourced a tyre on the same day

No issues with the dealer....all done on time

Because I still have the issue with my car. I appreciate that I have not called back to sort this out but it is on my to do list

Excellent meet and greet. Friendly service manager. Time taken to answer the phone initially: poor. Service nearly went to Exeter BMW who answered straight away. I understand Exeter is smaller ... get more people in to answer the phone.

The check out process when the car was given out to me it was not explained in very detailed the issues with it. Later on I asked via e-mail to provide me a quote for the works needed and I did not receive one.

Very professional

faultless and efficient

Quick, efficient and good value

The service was good however the one issue that I went in for has not been resolved.

See above. I have become acquainted with some members of the service personnel at Battersea and trust their judgement.

Mark creswell was amazing

I was surprised that a full service excludes something as basic as screenwash

The service was brilliant - but the customer service agent was helping me with an issue with iDrive and promised to follow up. This didn't happen - again. It has been going on for months.

I think everything was done correctly

Enjoy the personalised service. Only downside was the duration of the wait.

All staff at the service centre were welcoming and considerate. This is incredibly important for a woman on her own

Received several update calls to advise on progress

They knew my name, right as I steppe in the door, great service area to sit & wait for my car. Car done quicker than the 1.5 hours they thought it would take and great service manager who helped me.

Everything explained and advice given all good.