Shirin was brilliant. He kept me posted on the situation with my car and kindly arranged a courtesy car when it became clear my car was going to be in the garage for longer than expected. I really appreciated this, it made a huge difference to me.

On time and car looks and feels like new.

Easy to secure appointment, kept up date on progress, promises kept.

All work completed on time and to my satifaction

Up to date calls, very informed

You were made to feel comfortable and looked after while you were waiting for your car to be serviced. Especially in these strange times.

The service was awesome. I was very well looked after and could not ask for more than that. After service care is missing in so many companies so its pleasure to treated as I was by BMW

They did everything that I had asked for. A warning light appeared at one stage and that was dealt with efficiently thus avoiding a 2nd visit at a later stage.

I was completely satisfied

good service and flexible approach on pick up

The communication was good, I arrived and everything was prepared, I didn't have to wait long to be seen and everything was explained to me very thoroughly

I arranged this MOT and service during lockdown. I was given all the factors affecting the earliest date that MOT was possible and how government rulings would determine this.

Exemplary service. Ever friendly and professional

Staff are outstanding

Easy, safe check in, service completed by required time and costs explained in advance.

There was never a moment of hesitation on BMW Park Lanes side. They were available to help me immediately, they even offered to have the car collected.

I am completely satisfied with my service as it met the needs required by my car.

Despite initial difficulty booking a service - the rest was very good. Arrived 30 mins before appointment due. Met at gate by businesslike member of staff who arranged reception. Service and needed two new tyres, Service adviser helpful/efficient

Nice, professional staff - security, reception, customer service; all helpful

They went above my expectations with resolving my car's issues

Linda Hegarty was an absolutely amazing consultant, communicating well and ensuring I was constantly kept up to date with the progress of my car

Quick service and a clean car

Shirin at Stewart's Rd was great. Thank you.

Efficiency on the day allowing safe distancing

Great end to end support

Fast efficient and professional

Great service and kept well updated. BMW did damage my car interior while installing camera and the team were totally honest about this (and arranging relevant replacements)

Efficient and advisor kept me informed throughout process with email and telephonic updates.

BMW Park Lane the device staff their were amazing. Especially the security guard there.

Linda was great

Got it all sorted in 2 hours

The dealer service has been good

The staff are courteous, and professional. Vehicles are returned cleaned after service works, and the staff are very helpful with ad hoc information

I had an MOT and everything was carried out as I would expect.

Easy to deal with, and service carried out as expected. Very good, straightforward implementation of COVID-19 protection measures.

My service advisor always kept me informed on the progress. Very professional and friendly at this site

The location of the service centre is ideal for me, and the service was done efficiently.

The work done was quick and excellent quality. Rhys at Battersea was very pleasant on the phone and kept me updated throughout with the status of the car.

Excellent experience especially with how smoothly the centre ran with all of the Covid protocols. Very impressed and exceedingly professional. Rhys was great.

Ed Howes was easy to deal with, genuine and provided a special service with the lead up to handover and on the day! Thanks Ed!

I spent three months visiting car showrooms in Central London trying to find the mid sized SUV that best suits my family. BMW Park Lane and specially Kunal Jarodia's customer service impressed me. As a result I recently leased a BMW X4 M40i.

it's because MR. ASAD who look after us is very helpful and explains every single details to us and very accommodating during the time we are in the showroom.

James Waygood was very attentive and made sure we were happy

Alex King made the process quick and easy and was a delight to work with He is a credit to BMW Park Lane I first met him in 2019 when he was very professional and client focused I contacted him again in 2020 for this reason

I picked my vehicle up from the mini branch due to Covid and all the staff were brilliant in the measures they are taking due to the current climate. The process was very quick and easy.

Guys kept within the constraints of Covid, was given clear instructions on what to do / where to go.

We were treated great and up to date on our new car

I am very impressed with the knowledge and recommendations with the range of cars and all the advise and support I received from Mr Ian Podmore.

Again, Ed was just excellent

Again, Ed was a star - he was patient and took his time to guide us through our first car-buying experience

Impressed with the service especially with social distancing in place!

Ed Howes was a brilliant salesperson. Not pushy but with plenty of knowledge. Always checking in to make sure I was happy.

Was able to ask questions and never felt rushed

the car is great and I have been well advised

Ian was well prepared, the car handover was easy and quick. The car was immaculate, full tank, he advised us with all things before we took the car. Strongly recommend Mr Ian.

Very straightforward handover.

The BMW Park Lane sales representative helped me with my decision to order another 5 Series model and kept me informed on delivery progress during the delays caused by the Covid 19 pandemic and lock down.

Responded to all my queries in a timely fashion, manner and beyond.

James was very understanding of my situation and made it easy for me. Matt was also awesome in exciting me and getting me ready for the road. He was patient when waiting for me to get my insurance done and sorted. Offered me a great servic