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BMW PGA Championship Social Competition

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The BMW 5 Series.

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BMW Park Lane takes part in Pride In London 2019

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The BMW i3 - Now available on the Motabilty car scheme

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No Planet B - Setting The Standards For Sustainability

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Enjoy a complimentary day out at a National Trust place in our all-electric BMW i3.

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Park Lane Affinity Partner Brunch

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Macmillan Charity Bake Sale

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BMW Owners London Event

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Red Nose Day 2019.

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International Women’s Day Event.

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The BMW X3 and BMW X4, from BMW Park Lane

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The Flow of Colours Event

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THE BMW 1 SERIES.

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19 Plate Sales Event

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Motability Open Day

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Company Car v Company Allowance?

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Park Lane Competition - Frieze

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The new BMW Z4 Coming March 2019.

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THE SUMMER OF 68.

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BMW Park Lane Rewards - Driving Experiences

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Park Lane DTM Ticket Competition

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Park Lane BMW Park Royal

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The Fluid Grey Edition BMW i3

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How Good Are You?

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The Goodwood Festival of Speed – The Silver Jubilee

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10 Questions with Chris Learmonth

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Proud Sponsors of SouthWestFest

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BMW Help: Recalls

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The Park Lane Way.

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Hawkins and Brimble Launch event at BMW Park Lane

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Customer Service Hero Award

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Park Lane Corporate and Diplomatic Golf Day

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CHARGED.

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Taste of London

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May Fair Hotel Swan Lake Live Screening

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BMW M5 Competition

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PARK LANE SALES EVENT

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Fully Charged Competition

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Already a BMW Park Lane Customer?

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The BMW X Range, with Chel-ski

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Follow the Leader

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The Home of BMW Lifestyle, Parts and Accessories.

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THE BMW iPERFORMANCE RANGE

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Winter is Coming.

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MPowerment

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Hallie Sara X BMW i Park Lane

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THE NEW BMW M5. IT HAS IT ALL.

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Impress with the new BMW Shadow Edition

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The BMW Chauffeur Programme

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW i3

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BMW Park Lane Loyalty Voucher

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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Your perfect BMW couldn't be closer

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Explore the dealership

Home of BMW in the Heart of London

BMW Park Lane are the only BMW UK owned Retailer in the UK. Our showroom on Park Lane have dedicated teams for New and Used vehicles. Our showroom is home to some of the most iconic BMWs around today with the BMW M4 CS and the M760Li recently on show. View the entire BMW range on our website and our latest offers and get in touch with a member of the team to organise your visit or test drive.

BMW i Park Lane

BMW i Park Lane

We are the only BMW i Showroom in the UK. Our dedicated team of BMW i specialists are on hand to give you the best experience when going Electric. We understand the anxieties of moving to electric mobility, so our team on Park Lane are here to help you with this exciting transition. View our products and get in touch to find out more about how we can lead you into the future of mobility.

BMW Battersea

Our purpose built Aftersales Centre on Stewarts Road in Battersea houses our Service and Parts teams. If you are in need of a routine maintenance check, service or repair, our trained team of technicians will have the answers. Our shuttle will be able to pick you up and drop you at the local tube stations to provide that convenience you need from us. Browse our website for all your Aftersales needs and get in touch with our team to organise your next visit.

Our Partners

Our Partners

Here at BMW Park Lane we value relationships. With our customers of course but also with local companies. We are working with an excellent selection of companies who help us deliver the service you would expect from the flagship BMW Retailer in the UK. Find out more about our partners today.

Meet the team

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Lukas Ryan

General Manager
  • Years at the dealership 16
  • Years in the industry 17
  • Department BMW Sales

Kam Pankhania

BMW i General Sales Manager
  • Years at the dealership 16
  • Years in the industry 20
  • Department BMW i

Peter Adams

BMW Sales Manager
  • Years at the dealership 17
  • Years in the industry 17
  • Department New

Richard Anerville

Used Car Sales Manager
  • Years at the dealership 12
  • Years in the industry 12
  • Department Used

Mark Moore

Retail Manager
  • Years at the dealership 6
  • Years in the industry 8
  • Department New

Mark Allen

Sales Executive
  • Years at the dealership 3
  • Years in the industry 5
  • Department New

Chris Howard

Retail Manager
  • Years at the dealership 9
  • Years in the industry 12
  • Department New

Anthony Ambury-Sullivan

Sales Executive
  • Years at the dealership 5
  • Years in the industry 7
  • Department New

Ajay Gharu

Sales Executive
  • Years at the dealership 3
  • Years in the industry 7
  • Department New

Thomas Godfrey

Sales Executive
  • Years at the dealership 2
  • Years in the industry 4
  • Department New

Kunal Jarodia

  • Department New

Ian Podmore

Motability Specialist
  • Years at the dealership 4
  • Years in the industry 7
  • Department New

Alex King

Sales Executive
  • Years at the dealership 1
  • Years in the industry 4
  • Department New

Simon Philpott

Retail Manager
  • Years at the dealership 10
  • Department Used

Scott Walker

Sales Executive
  • Years at the dealership 4
  • Years in the industry 6
  • Department Used

David Joseph

Sales Executive
  • Years at the dealership 6
  • Years in the industry 7
  • Department Used

Luke Jeffery

Retail Manager
  • Years at the dealership 11
  • Years in the industry 12
  • Department Used

Moe Laher

Sales Executive
  • Years at the dealership 1
  • Years in the industry 5
  • Department Used

Wayne Brennan

Sales Executive
  • Years at the dealership 4
  • Years in the industry 6
  • Department Used

Bellal Abbas

Retail Manager
  • Years at the dealership 3
  • Years in the industry 14
  • Department Used

James Garbis

Sales Executive
  • Years at the dealership 1
  • Years in the industry 4
  • Department Used

Korab Galica

Sales Executive
  • Years at the dealership 2
  • Years in the industry 4
  • Department Used

Kosh Mehta

Sales Executive
  • Years at the dealership 14
  • Years in the industry 15
  • Department Used

Adam Laher

Sales Executive
  • Years at the dealership 1
  • Years in the industry 7
  • Department Used

Martin O'Hara

Sales Executive
  • Years at the dealership 12
  • Years in the industry 13
  • Department Used

Stephen Wilson

Sales Executive
  • Years at the dealership 10
  • Years in the industry 11
  • Department Used

Tony Pasztor

Retail Manager
  • Years at the dealership 4
  • Years in the industry 5
  • Department BMW i

Winnie Cowley

Retail Manager
  • Years at the dealership 3
  • Years in the industry 5
  • Department BMW i

Patrick Sayce

BMW i Specialist
  • Years at the dealership 1
  • Years in the industry 7
  • Department BMW i

Jake Anderson

BMW i Specialist
  • Years at the dealership 2
  • Years in the industry 4
  • Department BMW i

Giuseppe Bonfiglio

BMW i Specialist
  • Years at the dealership 5
  • Years in the industry 6
  • Department BMW i

Krystall Chuter

Loyalty Specialist
  • Years at the dealership 1
  • Years in the industry 5
  • Department BMW i

Russell Knight

BMW Group Buyer
  • Years at the dealership 3
  • Years in the industry 10
  • Department BMW Used

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Was rudely and aggressively spoken to by the service agent.Then when driving my car the on board monitor did not work so I had to return. The reversing camera had been turned off. It had to go back to rectify it. Should have been done before collect

Service

Very efficient people. Prompt to response emails/answers that I had

Service

No outstanding issues

Service

Abby Strawson handled it

Service

The tech review of my car said the window washer reservoir

Service

I take exception to being lied to.

Service

It took 3 days before the car was ready for collection. Following my request to speak to the Manager about the delay, a courtesy car was made available and the rep kept me informed. A patient technician demonstrated the park assist function.

Service

The request to clean/check the brakes and inspect them for damage possibly was only a visual inspection. The additional work had to be authorised again and I had to wait another day. Also over charged for 1st service - I had to argue for a reduction.

Service

because I was

Service

Satisfied by service from the actual garage - Grant & Abigail very knowledgable & helpful. Good communication that car ready in good time - just the booking in information that was erroneous and the long wait stops me from scoring higher

Service

For a first service, a tad more expensive than I had expected. And only other niggle was that the boot had not been vacuumed, whereas the rest of the car had been. These are small niggles - otherwise, very satisfied

Service

The reception staff and booking service needs to be setup again from scratch. You can not even book an appointment while you wait on line. Once you get past the booking and in the gate it is good and valued service.

Service

The repair did not fix the problem completely. Bluetooth connectivity still drop occasionally.

Service

communicated well and did a good job

Service

I was disappointed that the work wasn't included under my warranty

Service

I have BMW tyre insurance and this is my first claim - although it took a while to establish both facts! Several months ago a nail was found in a rear tyre but as it only caused a slow puncture I deferred claiming - resulting in reduced amount claim

Service

Very efficient and courteous service. I felt completely looked after.

Service

Chris was hugely helpful and an absolute asset to your company, can't thank him enough for his help. Only reason not to give 5 stars is that it took a long time to get the issue with my car sorted

Service

The service I received was outstanding and I commend in particular, the young woman who took care of everything...I don't remember her name but she sits at one of the service desks.

Service

Very professional, kept me informed, friendly

Service

Love BMW

Service

Good service

Service

Was not taken seriously, eventually they got it wrong but I still had to pay for it.

Service

i had red warning lights stating that the front brake pads needed replacing urgently, but was told the parts the car needs are on "major back order" meaning they are not only not available in England but Germany too, which i find staggering

Service

The services booked via the website were not performed at the price quoted.

Service

I have had the car in multiple times for squeaking brakes and they are never fixed.

Service

BMW staff were always welcoming. Customer receives a full summary of work carried out. Also receives a video clip of the car health check service of the work completed.

Service

The replacement of a faulty key air conditioner component appears to have been done well. Our service advisor was friendly and kept us informed. Having to wait four weeks for an appointment was a shock to this former BMW owner from the US.

Service

i think the representative did best he could given the computer issue

Service

Was informed at 4.30pm that my car would not be seen today due to staff unavailability, presumably this was known in the morning.

Service

Team tries the best but again servicing a large number of cars is a challenge

Service

Exemplary service

Service

See above,

Service

As above

Service

They fixed everything that I asked them to do and more.

Service

Car serviced ok , all went smoothly

Service

The work was reported to be complete and the car cleaned but the cleaning had not been done when I arrived so I had to wait a considerable time for it to be carried out. The standard of cleaning was poor.

Service

Although the parts were not ready to be picked up when I was told to be, the recovery was smooth and I felt I was treated as important customer.

Service

Estimate provided by the "Book a Service" website at https://parklanebmw.bmw-retailer-service.co.uk/book-appointment/ is that an Engine Oil Service for my car should cost £248.28. The actual cost was £344.77. You should provide better estimates.

Service

Very difficult to get through following closure of BMW Nine Elms resulting in Stewart's Rd being overloaded.

Service

The service was done as stated

Service

Service from Chris at Battersea was superb and he was extremely helpful during the process

Service

AS above

Service

The car is getting in it's life it may be time to let go due to expensive repairs looming

Service

Kunal was superb. We will buy a car from him.

Service

Convenience, the only issue is to book a service /MOT well in advance

Service

Staff again never had a problem

Service

As I was invited for a service on the wrong date, Abby was v helpful to arrange a car pick up for the second invitation.

Service

Form cleaning to completing the service on time

Service

Poor customer service. Yes I am aware that j have an old BMW but with a full service history, I expected more.

Service

All round excellent customer service!

Service

swift efficient

Service

Ditto above