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Friendly people, efficient management of the work and added extra of car valet
As always very efficient and prompt
Job well done. It was like travelling business class
Great service. Great staff.
Friendly staff and outstanding service
Value added analysis of the car to do other small jobs at the same time to save me time and effort
Friendly staff, relatively short wait but inconvenient location and i was told over the phone that the repair would take 1-1.5hr while at location they said 2.5-3
Only because you ask - On collection of my car I noticed that the battery in the key needed replacing. (was ok when I left the car) This should have been spotted before collection. I then had to return and buy a new battery !
In the last few years I have not experienced any problems that were not speedily resolved
Always professional and attentive
The problem is the X1 tyre. They're very difficult to get hold of so a simple puncture turns into an unnecessary problem.
They should learn how to wash a car properly. It's not the first time when after complimentary car wash I need to go to wash it again. If they can't wash it property they should not offer this complimentary option at all.
Everything done with minimum fuss. And a pleasant experience dealing with Service reception and advisors.
It was a warranty recall and the car was handled completely for me.
Professional and slick, understanding that customers are busy
All work carried out, as specified on invoice and as agreed beforehand, was explained to me on collection of my vehicle
Service level has improved significantly. Far politer operator taking booking, much more pleasant receptionist / front staff. Customer service was always good at park lane but the notable improvement is with others and more booking process
Constant calls back and forth updating me, very quick turnaround, the pickup and delivery option is excellent.
Always treated well as valued customers and made to feel valued.
Same as above. Truly awesome service.
Comments above apply
it was great but not perfect!
My car was serviced and wheels changed in the time line quoted; excellent customer service and the only reason for not giving 5 is the BMW switchboard you have to go through before you get to Stewarts Road. It is like dealing with a call centre.
Efficient, friendly, good-humoured, and did everything within the time they said they would (in fact, slightly quicker).
It was a recall, therefore it was FREE - which is always the best type of visit to BMW.Had a health check too - but couldn't be washed as there was a problem with the water. Well, I guess you can't have everything when it's free.
All sorted and for free
It was a free warrranty issue
Chris M. was great, but people around him let him down
Pleasant and efficient service received as always from BMW Park Lane.
Anthony and Mark made the experience so welcoming.
Overall an amazing service by all!
Superb help from paul woodyard
Asad was extremely helpful in all aspects - he was aware it was my first car purchase for a number of years and put me completely at ease. He was very knowledgable and I trusted him straight away. He went out of his way to give me firther detail
From the moment I walked in I felt very welcomed and important. Excellent Customer service
I must mention your sales rep, Asad Asfaq who has undoubtedly given me the best service I have ever had buying a car. He was always honest and to the point. Thank you Asad!
Luke Abbot was extremely professional, great product knowledge, friendly, took time to explain things. A real credit to your company.
I can only compliment your salesman, Jordan.
Great customer care by salesman Ajay. Hassle free.
Worked very smoothly, although that was because we did almost everything on email and phone, which was what I wanted.
Antony was very well informed about the vehicle and the options, kept me informed for the build process etc
Paul Woodyard was exemplary
Please see my initial response above
As above, fine hand over with the BMW Genius at BMW Park Lane, London.
Tom is a real asset to your company. Very professional and attentive and puts many other garages to shame. Liked the constant updates/videos so I knew when the car was coming
Fast and efficient. Kept up to date on delivery times. Knowledgeable staff
I felt very welcome at from Park Lane, everyone was very friendly and the process was very smooth, the only thing that was difficult was trying to match my signature to my driving license. Asad did a great job of showing me how everything worked.
Attention to detail. And a willingness to be of service.
good follow up
Brilliant hassle free helpful
I was given regular updates and kept well informed
Very quick always kept up to date with every step
Couldnt have asked for anything more, I was updated nearly every day as to what was going on, and the level of customer support from Bmw park lane was great!
BMW updated us every step of the way from placing the order and organizing Details of updates location of the vehicle shipped from Germany to UK in time for collection, just prior to my birthday Very pleased and impressed with efficient service
Easy, efficient and enjoyable
Perfect experience from start to finish, good communications and car delivered ahead of expected date
Everything was perfect from start to finish.Landon Acres, was fantastic throughout the whole process. Providing any answers to questions quickly and without any hassle.
Ian Podmore was outstanding throughout. Right from our initial inquiry, through placing the order, regular updates of progress, to post delivery. Also great service from James Bashford for delivering the new car to our home and explaining everything
Ian was amazing the whole way through, answered every question I asked whether it seemed stupid or not
Everyone there was really polite and helpful