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The Goodwood Festival of Speed – The Silver Jubilee

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10 Questions with Chris Learmonth

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Proud Sponsors of SouthWestFest

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BMW Help: Recalls

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The Park Lane Way.

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Hawkins and Brimble Launch event at BMW Park Lane

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Customer Service Hero Award

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Park Lane Corporate and Diplomatic Golf Day

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CHARGED.

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Taste of London

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May Fair Hotel Swan Lake Live Screening

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BMW M5 Competition

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PARK LANE SALES EVENT

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Fully Charged Competition

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Park Lane Rewards - Grosvenor Event

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Already a BMW Park Lane Customer?

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The BMW X Range, with Chel-ski

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BMW Service Technicians Vacancy.

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Experience the BMW X2

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Coeur Blanc at BMW i Park Lane

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Follow the Leader

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The Home of BMW Lifestyle, Parts and Accessories.

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THE BMW iPERFORMANCE RANGE

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Winter is Coming.

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MPowerment

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Hallie Sara X BMW i Park Lane

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THE NEW BMW M5. IT HAS IT ALL.

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Impress with the new BMW Shadow Edition

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BMW INDIVIDUAL

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London's Going Green

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The Park Lane Edition i8

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Customer Complaints Procedure

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Park Lane Genius

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The BMW iPerformance Event

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Under The Corporate Microscope

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Frances Holland School - Gala Event

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BMW Engine Technology

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POWER MEETS DYNAMICS

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Currently Not a BMW Driver?

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Parking in Westminster

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Welcome to BMW i Park Lane

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ROAD TAX CHANGES 01/04/2017

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BMW i8 Protonic Editions

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BMW i Retailer of the Year 2017

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BMW Launch a new Chapter in the British Touring Car Championship

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The BMW i3 at Selfridges, London

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BMW Battersea - What to Expect

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Launching the new BMW 5 Series

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UK Military Sales Executive Vacancy

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BMW Standard Equippment

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Launching a Low Emission Neighbourhood

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LOST FOR IDEAS THIS HALF TERM?

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The BMW Chauffeur Programme

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Our Winter Driving Tips

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW i3

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BMW Park Lane Loyalty Voucher

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0% on the 5 Series Range

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Explore the dealership

Home of BMW in the Heart of London

Home of BMW in the Heart of London

BMW Park Lane are the only BMW UK owned Retailer in the UK. Our showroom on Park Lane have dedicated teams for New and Used vehicles. Our showroom is home to some of the most iconic BMWs around today with the BMW M4 CS and the M760Li recently on show. View the entire BMW range on our website and our latest offers and get in touch with a member of the team to organise your visit or test drive.

BMW i Park Lane

BMW i Park Lane

We are the only BMW i Showroom in the UK. Our dedicated team of BMW i specialists are on hand to give you the best experience when going Electric. We understand the anxieties of moving to electric mobility, so our team on Park Lane are here to help you with this exciting transition. View our products and get in touch to find out more about how we can lead you into the future of mobility.

BMW Battersea

BMW Battersea

Our purpose built Aftersales Centre on Stewarts Road in Battersea houses our Service and Parts teams. If you are in need of a routine maintenance check, service or repair, our trained team of technicians will have the answers. Our shuttle will be able to pick you up and drop you at the local tube stations to provide that convenience you need from us. Browse our website for all your Aftersales needs and get in touch with our team to organise your next visit.

Our Partners

Our Partners

Here at BMW Park Lane we value relationships. With our customers of course but also with local companies. We are working with an excellent selection of companies who help us deliver the service you would expect from the flagship BMW Retailer in the UK. Find out more about our partners today.

Meet the team

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Lukas Ryan

General Manager
  • Years at the dealership 13
  • Department BMW Sales

Kam Pankhania

BMW i General Sales Manager
  • Years at the dealership 16
  • Department BMW i

Peter Adams

BMW Sales Manager
  • Years at the dealership 16
  • Department BMW New

Richard Anerville

Used Car Sales Manager
  • Years at the dealership 10
  • Department BMW Used

Mark Moore

Retail Manager
  • Years at the dealership 4
  • Department BMW New

Mark Allen

Sales Executive
  • Years at the dealership 1
  • Department BMW New

Chris Howard

Retail Manager
  • Years at the dealership 9
  • Department BMW New

Anthony Ambury-Sullivan

Sales Executive
  • Years at the dealership 3
  • Department BMW New

Thomas Godfrey

Sales Executive
  • Years at the dealership 0.5
  • Department BMW New

Ian Podmore

Motability Specialist
  • Years at the dealership 1
  • Department BMW New

Jordan McGloin

Sales Executive
  • Years at the dealership 1
  • Years in the industry 3
  • Department BMW New

Simon Philpott

Retail Manager
  • Years at the dealership 10
  • Department BMW Used

Scott Walker

Sales Executive
  • Years at the dealership 3
  • Department BMW Used

David Joseph

Sales Executive
  • Years at the dealership 4
  • Department BMW Used

Luke Jeffery

Retail Manager
  • Years at the dealership 11
  • Department BMW Used

Wayne Brennan

Sales Executive
  • Years at the dealership 1
  • Department BMW Used

Bellal Abbas

Retail Manager
  • Years at the dealership 1
  • Years in the industry 14
  • Department BMW Used

Korab Galica

Sales Executive
  • Years at the dealership 1
  • Department BMW Used

Holly Jackson

Sales Executive
  • Years at the dealership 2.5
  • Department BMW Used

Kosh Mehta

Sales Executive
  • Years at the dealership 11
  • Department BMW Used

Martin O'Hara

Sales Executive
  • Years at the dealership 11
  • Department BMW Used

Stephen Wilson

Sales Executive
  • Years at the dealership 10
  • Department BMW Used

Ali Khawaja

Pricing Executive
  • Years at the dealership 3
  • Department BMW Used

Tony Pasztor

Retail Manager
  • Years at the dealership 2
  • Department BMW i

Luke Abbott

BMW i Sales Agent
  • Years at the dealership 2
  • Department BMW i

Alessandro Romano

BMW i Sales Agent
  • Years at the dealership 1
  • Department BMW i

Jake Anderson

BMW i Sales Agent
  • Years at the dealership 1 month
  • Years in the industry 2
  • Department BMW i

Katie Macguire

BMW i Sales Agent
  • Years at the dealership 4
  • Department BMW i

Bradley Higham

BMW i Product Specialist
  • Years at the dealership 3
  • Department BMW i

Callum Comery

BMW i Trainee
  • Years at the dealership 1
  • Department BMW i

Russell Knight

BMW Group Buyer
  • Years at the dealership 2
  • Years in the industry 10
  • Department BMW Used

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Not quite 5 star service. Received a courteous welcome and invited to grab a coffee etc but no one approached me after that until I went back to desk after some 25 minutes on my own initiative. Felt I had been forgotten !

Service

It felt rushed and explanation of works was not entirely clear

Service

Well looked after, kept in the picture, necessary servicing identified and carried out. Like travelling business class

Service

1. During booking, I was advised the service will include software check and update. But on arrival that changed to visual inspection only.2. I was unsure about my engine sound and wanted to compare another M3 in car park. advised not possible.

Service

The only issue was the oil cover flap being left open and the inconvenience of getting the car delivered back I left work early in the end because there were no delivery slots after 5 or so.

Service

Able to wait. Engineer sent video of underside. Work done fully explained. Abby Strawson is just the best service consultant. Hope you pay her well!

Service

As above

Service

Resolved all issues.

Service

Consistent excellent service; proactive, personable & professional

Service

I would have been very satisfied if I hadn't been presented with a bill that was nearly £150 more than I was quoted when I booked my vehicle in for its service - for what was needed on the service I thought the original quote was a bit high so u can

Service

The whole experience is very easy, the staff are attentive and I feel valued as a customer.The only drawback is getting the car to nine elms, which being in the middle of a construction blitz meant very slow traffic

Service

Excellent attention and work carried out on time

Service

A 10 for Daniel Killick, Service Consultant and service levels at Nine Elms.

Service

All work was completed, on time and courtesy car supplied

Service

Issue with 12v charging sockets resolved

Service

I had my car in for an MOT, and 3 of my tyres were faulty. Instead of just telling me your representative brought me in to the garage to see for myself. Very comforting for someone who doesn't necessarily know much about cars to be able to see it

Service

Excellent service, pleasant staff

Service

It will be nice f the car is cleaned inside out on return to customer . My engine under the bonnet seems not looked into ., very dirty.

Service

Problem resolved satisfactorily

Service

First Class service

Service

All work attended to on what was a difficult job

Service

The car was not washed as promised.The update of the navigator was not done as promised.

Service

Great friendly service

Service

Always a very warm welcome and efficient handling of all issues.

Service

I am completely satisfied, but the person that was servicing me was supposed to get back to me on one question that I had and I never received an answer

Service

Consistent excellent service

Service

It would have been higher if the 3rd party supplier hadn't let us all down. Your staff had to stay late on a Friday and I was stressed as I needed my car for the Saturday morning. They should have offered a discount as a gesture of goodwill.

Service

You gave me back a car that was leaking diesel from the engine, damaged my vehicle and all the other issues alongside it.

Service

The team kept me informed on a daily basis on the progress of my car. Plus my car was delivered to my home once repairs completed

Service

Full end to end professionalService in allAspects :)

Service

I was very satisfied but not completely satisfied as the courtesy car was not able to take me back to the station of my choice.

Service

Friendly, easy to book and swift. I didn't think it was overly expensive either.

Service

I wasn't in their booking system, so was kept hanging around for an age while they worked out what to do with me. The receptionist made it appear that it was my fault despite emails to confirm I was due that day. The car was then returned damaged

Service

My car was kept for repairs for 10 days - I didn't get a courtesy car even tho I was promised one for the weekend. The car was not cleaned when it was picked upThe phone charged in the cigarette lighter had been broken

Service

Personable professional service

Service

Everything was done on time and well.

Service

Service was efficient and staff courteous and efficient

Service

Please not I did not use the Park Lane brunch by the Battersea Stewart Road

Service

It is a very expensive way to get a car services.

Service

From the moment I arrived the service has been first class, made to feel welcome and felt safe enough to ask any question. Special thanks goes to Holly Jackson at Park Lane who has provided a faultless service.

Service

I must have had at least five conversations with separate people about what I wanted. Even then this was not communicated to the service department. Then I had to explain it to the service department at least three times.

Service

Linda was great.

Service

Disappointed that the car was not cleaned, as previously promised when booking in the service.

Service

good but still not sure why it was required

Service

The dealership was excellent in keeping me informed

Service

Daniel Killick was most attentive, efficient and friendly.

Service

Because it was very quick and plus the staff are second to none

Service

Service and MOT were carried out fine and in a timely manner. Other work was not done (see below).

Service

Car was to be ready same day but wasn't since parts that were apparently in stock couldn't be found. Was requested to wait till next day to be told that the "other" branch showing stock also couldn't find the items. This is very poor.

Service

contd. 1) I was unaware that a fault in the engine restart was abnormal and in fact dangerous from the time of first driving the car away after purchase. My husband pointed this out to me when he first drove the car on 23 Dec on his return to the UK.

Service

Accessible staff, courteous, car came back valetted

Service

Gave my car to service. Engine noise was pointed out by me. Car was serviced and engine was supposed to be fixed but when I picked up the car the noise was still there. I made a journey to pick up the car for nothIng. Communication was not proactive

Service

Everything was explained in detail and I was fully satisfied with the service provided

Service

Linda was attentive, a good communicator and kept her word! The dealership is smart, clean, obviously well run and clearly takes a genuine interest in customer goodwill.

Service

Very courteous; clear explanations

Service

The service element was great, the only hesitation I have was that a brake dust and de-glaze was more expensive than I was expecting. Other than that, everything was fine.

Service

Appreciate the shuttle to the station.

Service

The last experience at Nine Elms was particularly good were the two young woman on duty were very attentive.

Service

Shuttle service , car waiting at designated time . Valet service

Service

You did the job

Service

Faultless

Service

I have found courtesy and availability to support the choice of model and a great attention to details during the deliver of car

Sales

Jordan McGloin was impressive. He understood my requirements, was not pushy, was responsive, did not over complicate matters and continued to be supportive and responsive after the sale was made. The pick up was reasonably fast and effective.

Sales

Regular progress communications on expected delivery, good explanations of option availability.

Sales

Asad and Mark understood my needs and went the extra mile to find the best solution for me

Sales

The service given was very very good. All questions answered and I was never given the feeling that I was being pushed into make any decisions.

Sales

From coffee to reception to salesmen all perfect

Sales

Jordan McGloin made the experience and the dilivery of my car on time and was always in touch with me regarding the car and offered me different options of purchase. I was very satisfied how customer is treated

Sales

Well looked after and completely transparent about the product

Sales

Service from whole team but particularly Thomas Godfrey.

Sales

Asad inparticular was fantastic

Sales

From the manager to the sales team words fail me every thing was made so simple.Being kept informed from the day of the order to the delivery date It made buying a new car a lovely experience