Loading...

ABOUT US PARK LANE LONDON.

Meet the team at BMW Park Lane.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

Park Lane Trainee Scheme

Read

MPowerment

Read

Hallie Sara X BMW i Park Lane

Read

THE NEW BMW M5. IT HAS IT ALL.

Read

A new BMW awaits.

Read

Impress with the new BMW Shadow Edition

Read

The BMW Lower Emissions Allowance.

Read

The BMW Low Emission Allowance

Read

BMW INDIVIDUAL

Read

London's Going Green

Read

BMW Sales Executive Vacancies

Read

The Park Lane Edition i8

Read

Customer Complaints Procedure

Read

Park Lane Genius

Read

The BMW iPerformance Event

Read

BMW Park Lane Competition

Read

BMW Service Technicians Vacancy.

Read

Under The Corporate Microscope

Read

Frances Holland School - Gala Event

Read

BMW Engine Technology

Read

POWER MEETS DYNAMICS

Read

Currently Not a BMW Driver?

Read

Parking in Westminster

Read

Welcome to BMW i Park Lane

Read

ROAD TAX CHANGES 01/04/2017

Read

BMW i8 Protonic Editions

Read

BMW i Retailer of the Year 2017

Read

BMW Launch a new Chapter in the British Touring Car Championship

Read

The BMW i Performance Range

Read

The BMW i3 at Selfridges, London

Read

BMW Battersea - What to Expect

Read

Launching the new BMW 5 Series

Read

UK Military Sales Executive Vacancy

Read

BMW Standard Equippment

Read

Launching a Low Emission Neighbourhood

Read

BMW i3 Service Inclusive

Read

The Benefits of the BMW i3

Read

BMW Park Lane at the Royal Variety Performance

Read

Annabel Dimmock, on the rise

Read

Park Lane Showroom

Read

The Royal Variety Aftershow 2016

Read

Dental Focus and 7connections Event with BMW i Park Lane

Read

LOST FOR IDEAS THIS HALF TERM?

Read

Gaga Theatre Ticket Competition

Read

Frieze Art Fair

Read

Last Night of the Proms

Read

Park Lane Cinema Competition

Read

The IoD Networking Event - Thursday 14 July

Read

Park Lane Newsletter

Read

BMW 7 Series Craftsmanship Event

Read

BMW i - Women in Business Event

Read

BMW i - Corporate Networking Breakfast

Read

BMW 7 Series Exhibit Welcome Event

Read

Westminster City Council - Greener Action plan

Read

Park Lane Black Editions

Read

The BMW Chauffeur Programme

Read

Aftersales Relaunch Competition

Read

Where Next?

Read

BMW xDRIVE.

Read

The BMW Park Lane Signature Event.

Read

Our Winter Driving Tips

Read

ROAD TAX CHANGES 01/04/2017

Read

The BMW Approved Used Car Sales Event

Read

What type of BMW Engine is right for you?

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Mark Moore

Retail Manager
  • Years at the dealership 4
  • Years in the company
  • Years in the industry 14
  • Department BMW New

Mark Allen

Sales Executive
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 6
  • Department BMW New

Landon Acres

Retail Manager
  • Years at the dealership 3
  • Years in the company
  • Years in the industry 13
  • Department BMW New

Katie Maguire

Sales Executive
  • Years at the dealership 2.5
  • Years in the company
  • Years in the industry 11
  • Department BMW New

Priscilla Fauvrelle

Sales Executive
  • Years at the dealership 6
  • Years in the company
  • Years in the industry 6
  • Department BMW New

Chris Howard

Retail Manager
  • Years at the dealership 9
  • Years in the company
  • Years in the industry 11
  • Department BMW New

Anthony Ambury-Sullivan

Sales Executive
  • Years at the dealership 3
  • Years in the company
  • Years in the industry 5
  • Department BMW New

Lisa Antoniazzi

CRM Executive
  • Years at the dealership 4
  • Years in the company
  • Years in the industry 10
  • Department BMW New

Ali Khawaja

Senior Product Genius
  • Years at the dealership 3
  • Years in the company
  • Years in the industry 10
  • Department BMW New

James Bashford

Product Genius
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 1
  • Department BMW New

Ian Podmore

Motability Specialist
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 10
  • Department BMW New

Jordan McGloin

Sales Executive
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 5
  • Department BMW New

Marny Savery

Trainee Sales Executive
  • Years at the dealership 0.5
  • Years in the company
  • Years in the industry 0.5
  • Department BMW New

Hamid Mughal

Group Buyer
  • Years at the dealership 20
  • Years in the company
  • Years in the industry 30
  • Department BMW Used

Richard Anerville

Used Car Sales Manager
  • Years at the dealership 10
  • Years in the company
  • Years in the industry 13
  • Department BMW Used

Simon Philpott

Retail Manager
  • Years at the dealership 10
  • Years in the company
  • Years in the industry 20
  • Department BMW Used

Scott Walker

Sales Executive
  • Years at the dealership 3
  • Years in the company
  • Years in the industry 9
  • Department BMW Used

David Joseph

Sales Executive
  • Years at the dealership 4
  • Years in the company
  • Years in the industry 30
  • Department BMW Used

Luke Jeffery

Retail Manager
  • Years at the dealership 11
  • Years in the company
  • Years in the industry 20
  • Department BMW Used

Wayne Brennan

Sales Executive
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 4
  • Department BMW Used

Nick Leptos

Sales Executive
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 20
  • Department BMW Used

Winnie Cowley

Sales Executive
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 3
  • Department BMW Used

Korab Galica

Sales Executive
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 10
  • Department BMW Used

Holly Jackson

Sales Executive
  • Years at the dealership 2.5
  • Years in the company
  • Years in the industry 3.5
  • Department BMW Used

Kosh Mehta

Sales Executive
  • Years at the dealership 11
  • Years in the company
  • Years in the industry 28
  • Department BMW Used

Martin O'Hara

Sales Executive
  • Years at the dealership 11
  • Years in the company
  • Years in the industry 27
  • Department BMW Used

Stephen Wilson

Sales Executive
  • Years at the dealership 9
  • Years in the company
  • Years in the industry 9
  • Department BMW Used

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Staff amazing as always. Free Wi-fi allowed me to work and not take time off. Car came back clean.

Service

Prompt and stuck to the timeline

Service

Just wished I could have reached my Nine Elms branch every time I called without having to reach the switch board first to be directed.

Service

All the staff are very helpful and knowledgeable

Service

Not that I was looking for a reason to complain, but they completed the service in good time, called me to advise & the car was available as soon as I arrived to collect. All the staff were courteous & approachable.

Service

Always good service

Service

Very happy with the actual job and the people I dealt with. Slight hiccup was I asked for a quote on an enhancement (new discs) when checking in but this was missed.I also was told to get an mot from dealer I bought the car from but it wasn't due!!

Service

Great attention to detail

Service

Everything was done as expected and the car cleaned

Service

Fixed everything and in a timely manner. The car was returned in a very clean state.

Service

To be clear, I did not have a service as planned, due to a fault with the car.

Service

Download the app to keep me updated. The first stages were ok but then it stopped being updated after I received a call and had to chase via e-mail to find out when my car would be ready and for a condition report I was told would be emailed to me.

Service

Faultless

Service

Would have been completely satisfied if the car had been washed and valeted as promised!

Service

See above

Service

Excellent service from Daniel Killick.

Service

Quick and easy

Service

Impeccable service and very well organised.

Service

As above

Service

Happy they offered a collect & return option

Service

Spent two hours in Kwuk Fit the next day. Tracking was completely out, they discovered the steering light was on under the bonnet and the sensor had been dislodged, I put it in for a MOT and unmentioned was that one of the rear tyres needed changing

Service

Well done job in short time

Service

Excellent service, extremely friendly and always helpful in answering the many questions I had

Service

The problem was a malfunction of a parking sensor which was resolved under warranty. The extra service was fetching and delivering the car from and to our home while we were abroad so that it was ready for us on our return.

Service

Everything went very smoothly with polite and courteous service

Service

Very poor communication. No update about progress. Despite repeated calls I was never connected to anyone who knew status. Failed to solve problem — engine light was still on after paying £500 and waiting two days.

Service

Quick service

Service

Same as previous. Two areas that could be improved: (1) I think the carpets in the car were vacuum cleaned, which is helpful. It would have been nice if they did the boot as well. (2) It would be useful if the shuttle also went to local rail stations

Service

Attentive staff, fast service. Great to have been given an actual time slot and for the service to have been completed while I waited.

Service

The service was decent, but they have been slow in getting back to me about what appears to be unfinished body work

Service

All was great - small issue when we came to collect the car as it was not ready! But Jordan sorted out a loan car for us; all was OK in the end

Service

Problem sorted out quickly.

Service

My visit to BMW Battersea went smoothly [23/08/2017]. Easy to park. No waiting to be served. Polite staff. Clean car afterwards. Also (for me) Battersea is a convenient location.[Note: my experience with BMW Sales, Park Lane, Mayfair, not so good.]

Service

Along with the service I had the satnav updated; the car was returned to me with the satnav not working (on the eve of a bank holiday weekend!). Abby Strawson is truly wonderful and got it sorted as soon as possible.

Service

Everything was ok until I went home and realise water was not coming out from the washes to clean the front windscreen, I called Bmw they told me it might be blocked it will cost £180. that is CHEAP?

Service

Appreciated the BMW pick up service @ £5 each way - great service to provide

Service

Excellent service. Efficient and friendly staff. Good facilities. The only reason it is not 10 is the location of the service centre. A bit far for me.

Service

Well organised except for pick up

Service

As above, and also the staff went out of their way to be helpful.

Service

As above.

Service

My car was damaged by BMW. Repairs were implemented including bodywork defects not covered by warranty (but which I though should have been) after I raised the matter with BMW senior management. I appreciate the gesture of goodwill made to resolve.

Service

Service was good but had to wait 40 minutes for car to be handed over on pick up despite being telephoned two hours earlier to say car was ready. This happened at the service before as well.

Service

The service was comprehensive and the member of staff I spoke to was very nice

Service

car was returned dirty

Service

Very good car

Service

my car was comprehensively serviced and returned to me in a perfect condition

Service

As above. I had to push to get it done on time without which it would have taken at least a day longer when I had to get the car back.

Service

Now a charge for collecting the car, car wasn't cleaned properly inside and the outside was covered in watermarks. Last year had regular phone calls and was emailed a health check. This year I had no communication about the service.

Service

See above

Service

The staff at BMW Park Lane are very supportive and friendly.

Service

Please see above.

Service

Prompt, professional & warm

Service

Abbey Strawson is just the best. Always resolves any issues.

Service

The only thing that annoys me is that I've been sent a Mr email when I am Mrs

Service

Fantastic customer service, all staff were willing to support and ensure that I was being served.

Service

Other than some of the extras being more expensive than anticipated, I was very happy overall

Service

I don't appreciate the up selling when dropping the car. Air con refresh and fuel additive, if it were reallly needed then it would be a part of the service requirements.

Service

See above

Service

in and out quick lift to tube

Service

The experience was okay nothing special

Service

Very helpful receptive and courteous

Service

The Stuart road garage is hard to locate. Idrive didn’t recognise the post code properly.The windscreen wiper issue I asked to be looked at is still ongping.

Service

As above

Service

Very friendly staff. Quick and easy to book. Car was cleaned outside and inside. Pickup shuttle and drop off provided. Nice coffee bar on location.

Service

Timely, efficient and courteous staff.

Service

Car booked in for service and returned on schedule as I requested.

Service

It would be better if my name was correctly recorded.

Service

Polite staff, great cars

Service

Excellent generally, I think that the cost of the air conditioning service and fuel additive for which I was charged should have been included as part of the service.

Service

Special mention to Mr Kosh Mehta who dealt with the problems in a very professional , courteous and efficient manner . I really felt valued as a customer by his attitude but also by the way I was dealt with by the managers I spoke to .

Service

My recent visit was an MOT so it was okay to just wait while it was done. Usually it costs £10 to have the car dropped off / picked up. For a major service, which already costs nearly £400, I'd have expected the drop off / pickup would be included.

Service

Convenience and ease of access for SW1, with a lift to Vauxhall and frequent buses for my return to pick up the car.

Service

Work was carried out on the same day and I received a lovely courtesy car to drive.

Service

swift response, good service and reasonable pricing

Service

Chris was fantastic

Service

Same as before great team and atmosphere

Service

Everything was arranged well around my schedule, with absolutely no fuss. Shirin was looking after me and he ensured I was always informed of my car's status.

Service

I was told I would be contacted about the damages Bmw have done to my car as of yet no one has contacted me

Service

Everytime I go for servicing there are issues.

Service

Service OK, very pricey for oil change. Could barely tell car had been washed, looked like it was just a light rinse at best

Service

Very satisfied with the experience. The only downside was that the systems were down on the day of collection, which hampered the experience slightly, however this was obviously an unforeseen circumstance that could not have been avoided.

Sales

The experience with BMW center was OK, nothing special, but I was looked after.

Sales

I am still waiting for the delivery of the car otherwise it would be a 5 star review

Sales

Each step and process was detailed and outlined clearly. I had constant updates about what was happening and the general phone call too.

Sales

The sales representative who met with me Mr J.Mcgloin was very helpful and patient in answering all the questions. He gave me honest answer on all my questions and concerns and helped me choose the BMW I desired.

Sales

The handover was smooth and easy but a few niggles with the entertainment system emerged (and have still not been fully resolved). Specifically:I wanted to transfer the music from the hard drive of my old (5-series BMW) car ... more space needed....

Sales

Yes. Jordan made the experience very enjoyable. He even sent me a video of my car before I came to pick it up.

Sales

Kept informed throughout and deadlines kept

Sales

The sale adviser Ian was very helpful at finding me a car for weeks delivery.

Sales

Very professional.

Sales

Anthony and Mark were always honest and trustworthy

Sales

First class service 100% professional

Sales

Really good service. I tried another dealer and this was far superior.

Sales

Jordan Mcgloin was great, helpful and really listened to us.

Sales

Hasle free purchase, options provided and final choice down to me. In fact most of the purchase done by email and calls. That suited me.

Sales

Quick and easy delivery

Sales

Really good sales service by wayne and Anthony, and brilliant explanation of the car by james.Video sent by Anthony of the new car was a great idea and nice touch.

Sales

Everything was great. I was updated when the car would be ready throughout the whole process.

Sales

I had many questions and probably some of them a bit daft but i like to know how things work etc - They bmw provided a warm welcoming personalised service and nothing too much trouble for them. out of their way to be helpful

Sales

Very pleasant, knowledgeable and helpful sales representative.

Sales

Well looked after, Offered test drive, shown all components of vehicle.

Sales

All the staff was extremely polite plus they was smiling ?? You don't normally see that in a dealership. To be honest I was quite nurveus picking up my new car I'm a veteran that's been through a lot but this place is 1st class 100%

Sales

As above

Sales

Brilliant service

Sales

Brilliant service. Tom looked after us very well.

Sales

Very efficient and non-nonsense approach. All questions answered quickly and small problem with car is being addressed effectively.

Sales

Again the people I dealt with were friendly and efficient and the car was delivered on the expected delivery date with no issues.

Sales

Katie Maguire and Chris Howard answered all of my questions promptly and provided excellent advice throughout the process

Sales

Very good service and staff

Sales

I was very well looked after at your Park Lane showroom

Sales

Excellent communication response to questions

Sales

From the outset from ordering the car to delivery four months later I was kept informed of the build progress by the very helpful, pleasant Sales Executive leading to home delivery and introduction by that person in a friendly efficient way. Thanks

Sales

Andrew ensured that the formal paperwork was kept to a minimum . He shared his product knowledge without overloading me with information. He kept me informed throughout with accurate information. He reassured me of my buying decisions throughout.

Sales

The car was everything I wanted and the hospitality during my purchase was exceptional.

Sales

It all ran smoothly, all the staff were very helpful, kind and friendly

Sales

As above

Sales

BMW Park Lane is always friendly and no pressure Centre

Sales

All went pretty smoothly other than we thought we would be getting the car a little faster than it eventually did arrive.